Salary Up to circa £43,300 depending on skills and experience
Location Bristol
The Vacancy
We have an exciting opportunity for a Scientific Services Quality Manager to come join our Water Quality team here at Bristol Water/South West Water. Read on to find out more…
What will you be doing?
As the Scientific Services Quality Manager you will ensure that all services and processes meet the highest standards of quality, compliance, and regulatory requirements, with a focus on continuous improvement and operational efficiency.
The Scientific Services Quality Manager will report into the Scientific Services Manager and will have line management responsibility for Quality Control Analysts/Officers.
Day to day you’ll be…
* Maintaining the quality management system (QMS) by upholding UKAS accreditation against the ISO17025 in accordance with the Drinking Water within Scientific Services, to comply with the Water Quality Regulations and associated guidance documentation.
* Implementing enhancements to the QMS in response to relevant changes in the standards and Regulations or to realise efficiency savings and changing business objectives.
* Ensuring the requirements of the QMS are met by other departments in the company where relevant.
* Responsible for document control, equipment databases, calibration schedules and method validation to ensure ongoing compliance.
* Maintaining the internal audit program to ensure compliance with all appropriate policies, procedures and legislation.
* Undertaking external audits of critical suppliers (analytical services provider) to ensure compliance with contractual agreements.
* Investigating complaints / nonconforming work to determine root cause, reporting findings and implementation of corrective actions or improvements as necessary.
* Participation in management review meetings, presenting KPI and progress reports.
* Collaborating with colleagues at various levels across the group.
What we’re looking for...
* Full UK Driving Licence
* Qualification in Internal/External Auditing against ISO17025 or equivalent
* Degree or equivalent in Science
* Chartered status in Quality Management or equivalent
* Excellent computer literacy with MS Office, particularly Excel and its statistical application
* Experience of implementing and managing a quality management system, ideally in a regulated industry
* Experience of change management for new or enhanced processes
* Working knowledge of the Water Supply (Water Quality) Regulations and good working knowledge of UKAS Accreditation ISO 17025 DWTS
* Ability to propose ideas, influence change, communicate and negotiate actions confidently, in a verbal and written format
* Ability to organise and plan efficiently on a daily and weekly basis to meet deadlines and schedules
* Able to create, follow and encourage others to adhere to strict procedures methodically and consistently
* Accurately record, statistically analyse and interpret data
* Able to work as part of a team or alone, with no supervision
* Excellent people management skills: office based and remote staff
* Demonstrable effective written and verbal communication skills at all levels
* Personal effectiveness
Importantly, you will need to demonstrate our core values: BE YOU, BE THE FUTURE, BE ROCK SOLID.
What’s in it for you?
As well as working in a great supportive team, the role also offers:
* 10% bonus opportunity
* 27 days holiday, plus bank holidays (you can also buy/sell up to 5 days)
* Pension: We put in 10% if you put in 6%
* Flexible, supportive friendly working environment
* Access to flexible benefits and discounts via our portal
* Opportunity for some home working if agreed by manager
* Free onsite parking when you’re in the office
The Company
Since 1846, we’ve been making people healthier and the economy stronger. We’ve served generations of families and will serve generations to come.
We’re here to have a positive impact on people and the planet for generations. We don’t just give people water - we keep them healthy and help them grow. We work around the clock, testing our water hundreds of times every day.
We take this same view with our 600 employees; we don’t just give them jobs in water, we keep them healthy and help them grow.
The best of both worlds
We’re one of the smallest water companies in the UK. Being small means we’re nimble and can achieve things quickly for our customers and our people.
But while we’re small, we’re also part of a larger family. In June 2021 we became part of the Pennon group, which also owns South West Water and Bournemouth Water.
This means that as part of our team, you’ll get the best of both worlds – the dynamism and fast pace of a smaller company, along with the security and breadth of opportunity that comes with being part of a large organisation.
The Benefits
Your wellbeing is important to us, which is why all employees have access to Champion Health, an award-winning wellbeing app, 24/7 access to an anonymous EAP helpline, free flu jabs and health assessments plus regular talks, seminars & webinars on topics ranging from financial wellbeing to menopause and mental health.
Travel: As well as a discounted car purchase scheme, employees can apply for an interest-free loan to purchase an annual season ticket or for those who would like a more active option, we operate a cycle to work scheme too!
Family-friendly policies: We have a number of family-friendly policies, plus for peace of mind should the worse happen, all roles come with Life Assurance and entry into the Group Income protection scheme.
Generous holiday allowance: Our annual leave provision starts with at least 23 days for new employees plus bank holidays, rising to as much as 30 days. You can also buy and sell up to 5 days per year too.
Pensions & savings: All employees are eligible for the company stakeholder pension scheme, with the company contributing up to 8%. On top of this, as we are part of the Pennon group, every employee has the opportunity to invest in the company via 2 different share schemes.
Flexi-benefit schemes: Our staff have the ability to purchase the following benefits – Dental Insurance, Health plans, Health Screenings, Childcare vouchers, Will writing services for both themselves and their partner. You can also add in the ability to buy or sell up to 3 days of holiday.
Discretionary bonus scheme: Everybody in the business is eligible for an annual bonus, this is linked to both the company and on your own personal performance and achievements.
Various discounts: We know life is expensive right now, which is why every employee has access to a discount platform where you can get discount vouchers and cards of up to 10% off most high street retailers – and some local ones too!
Other benefits: Dependent on your role, some other benefits include: Car allowance or company car/van, healthcare, mobile phone, laptop etc. In addition, we have several benefits you can purchase at discounted rates / via salary sacrifice such as Dental care, health cash plans, will writing etc.
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