THE OPPORTUNITY Are you ready to kickstart or grow your career in the tech industry? Join an established and supportive 1st Line Support team in Stockton-on-Tees, where you'll play a vital role in delivering exceptional technical support for cutting-edge digital platforms. This is your chance to become part of a collaborative environment that values teamwork and professional development.If you have some experience in 1st Line Service Desk Support and a passion for problem-solving, this is the role for you Salary: £24,000 - £27,000 Location: Stockton-on-Tees Working Hours: 07:30 – 16:00 (Monday – Friday) with some flexibility Hybrid Working: A 3/2 split is available, although on-site presence is encouraged. THE ROLE As a 1st Line Support Technician, you'll be the go-to person for customers and colleagues alike, providing first-line technical support across a range of innovative digital platforms. You'll work closely with a talented team to ensure a seamless experience for users and play a critical part in troubleshooting and resolving technical issues. Key Responsibilities: Customer Support: Act as the first point of contact for customers, offering technical assistance via phone, email, and live chat. Internal Collaboration: Provide ad-hoc 1st line support to internal staff, ensuring smooth business operations. Problem-Solving: Identify and resolve technical issues, escalating complex cases to senior support teams when needed. Documentation: Record customer interactions accurately and maintain detailed support logs. Continuous Improvement: Contribute to enhancing support processes and knowledge-sharing within the team. YOUR SKILLS / EXPERIENCE We’re looking for someone with a customer-first mindset and some experience in 1st Line Service Desk Support. While a strong technical background is helpful, your ability to communicate effectively and approach challenges with enthusiasm is what really matters. Key Skills & Attributes: Technical Support Experience: Some prior experience in 1st line technical support is essential. Software Knowledge: Confidence in using a range of software and digital platforms (experience with LMS is a plus). Problem-Solving Skills : A proactive approach to troubleshooting with a keen eye for detail. Strong Communication: The ability to explain technical concepts clearly and adapt to different audiences. Customer-Focused: Empathetic and patient, especially in high-pressure situations. Team Player: Collaborative, eager to share knowledge, and willing to support colleagues.This is a fantastic opportunity to join a growing organisation where your contributions will make a tangible impact. If you’re enthusiastic about providing great support, enjoy working in a fast-paced environment, and are eager to develop your skills in the tech industry, we’d love to hear from you