Nottingham University Hospitals NHS Trusts
Apprenticeship for Business & Administration Level 3
To provide administration support to the Heart Services admin team (consultant and nurse specialist PAs). Please see attached job description.
Main duties of the job
To support the administration team (specialty PA) with audio typing and transcription of clinical correspondence within specified timescales. Training will involve working alongside and under supervision of the other administration staff. The post holder will undertake an apprenticeship in Business and Administration level 3, working towards competence in accurate audiotyping skills and a sound knowledge of medical terminology. The employee will be expected to behave consistently with and actively support the Trust values.
Job responsibilities
1. Accurately transcribing from Winscribe digital dictation and Winscribe Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard within specified timescales.
2. Under supervision, reduce and cancel clinics, add patients to the partial booking waiting list.
3. Deal appropriately with enquiries from staff and the general public seeking advice or referring elsewhere if necessary.
4. Keep personally updated and advise patients in relation to services available, for example, transport and interpreting services.
5. Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines.
6. Assist in the tasks and duties of other staff during periods of leave/absence to ensure effective quality service is maintained.
7. Competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills.
8. Maintain a tidy, safe working environment, reporting any hazards or faults timely and appropriately.
9. Present a professional, polite, and courteous attitude at all times and be appropriately dressed when on duty.
10. Ensure RTT patient data quality is accurate at all times.
11. Liaise with outpatient administrator regarding appointments and necessary clinical information to ensure patients are seen on their pathway without delay.
12. Undertake any other duties which may reasonably be required.
13. Complete mandatory training as required.
Person Specification
Training & Qualifications
* Functional skills level 1 in English, Maths and ICT.
* Familiar with Microsoft packages (Word, Excel, Outlook).
* English and Maths GCSE Level C or above.
* QCF in Business Administration level 1 or Customer Service or equivalent.
Experience
* Previous experience of working within an administrative setting is desirable but not essential.
Communication & relationship skills
* Uses correct grammar and spelling.
* Able to provide and receive routine information orally, to inform colleagues and customers.
* Develop and maintain constructive working relationships.
* Able to provide information to manager and colleagues as required and answer routine queries.
* Able to communicate and put forward ideas in team meetings.
* Must be understanding and helpful.
Commitment to Trust Values and Behaviours
* Must demonstrate behaviours consistent with the Trust's behavioural standards.
Analytical and Judgement skills
* Ability to work in a non-discriminatory manner.
* Able to make judgments involving straightforward facts or situations.
* Able to make judgments concerning own work.
Planning and organisation skills
* Good organisational skills.
* Able to organise own day-to-day work tasks.
Other requirements specific to the role
* Genuine interest in a career in services for people.
* Able to work across all NUH campuses.
* Flexible approach to work.
Physical skills
* General use of VDU equipment.
* Frequent concentration required for data inputting.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contract Details
£23,615 a year for 18 months, then band 3 permanently thereafter.
Working Pattern
Full-time
Reference Number
164-6922733
Job Locations
Trent Cardiac Centre, Nottingham City Hospital
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