Overview
The Salvation Army’s Kroc is hiring a Membership Service Lead and offers an excellent benefit package to eligible employees including:
* Generous paid time off every year that includes: vacation and sick time, holidays, and up to 3 personal days.
* Employer funded Pension Plan (company contributions begin after 1 year of employment)
* Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
* Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
* Flexible Spending Accounts
* Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
* Most importantly – a job with a good purpose!
Location: 650 Dudley St., Dorchester, MA
Pay Range: $18/hr.
Responsibilities: Membership Service Lead responsibilities include selling and/or verifying memberships through POS system, providing information, and answering questions about available programs. This position assumes a leadership role for the Customer Service Associate role and takes on certain responsibilities in the absence of the Sales Manager.
Education Requirements
* High School Degree or Associates Degree in Business preferred
Work Experience
* Experience in Customer Services and Sales.
* Previous cashier and/or customer service experience helpful.
* 6 months to 1 year of management experience
QUALIFICATIONS
* Must have or be able to acquire within the first 30 days of employment a First Aid & CPR certification.
* Must have the ability to work and relate well with people.
* Must be able to read, write and communicate in English.
* Must be able to lift and carry 40 lbs.
* Computer software application experience helpful. Ability to use new software programs with basic training.
* Ability to communicate effectively with clientele and staff.
* Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.
* Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
* Must be able to work independently, with minimal supervision.
* Must have strong verbal and written communication skills.
* Thrive in a team-oriented environment.
* Be a team player.
* Ability to work in a fast-paced environment and maintain poise under pressure.
* Excellent telephone skills.
* Proficient typing skills.
* Maintain a professional attitude and approach to problem solving.
Duties and Responsibilities
* Provide great customer service to the community.
* Ensure that all customers, clients, and members are given prompt and courteous service.
* Be an ambassador for the RJKCCC by giving tours, promoting the center and selling memberships when requested by supervisor.
* Must be able to handle cash, make change and operate the Frontline computer software.
* Wait on customers, clients, and members according to established procedures.
* Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members.
* Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
* Maintain progressive knowledge of all programs, facilities and special events.
* Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
* Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly arranged at all times.
* Secure the POS (Point of Sale) area at the open and close of shift.
* Assist in maintaining cleanliness and neat appearance of public areas.
* Take ownership of member/facility issues by notifying the appropriate department, staff, manager to resolve issue, or by handling simple issues personally.
* Provide administrative support to include filing, data entry and mailing.
* Assist Sales Manager on various tasks and projects.
* Assist with daily reconciliations.
* Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
* Observe all safety rules and regulations.
* Attend staff meetings as assigned.
* Provide referral information to meet individual and family needs.
* Must adhere to all grooming, uniform rules and conditions set forth by The Salvation Army RJKCCC.
* Report all injuries in a timely manner and according to procedure.
* Must attend and complete child safety training as facilitated by The Salvation Army.
* Represent The Salvation Army’s spiritual and social mission.
* Will be required to attend trainings to enhance sales strategies.
* Perform other duties as assigned within the scope of the position.
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