Baltic Apprenticeships are now in partnership with the perfect company if youre looking to begin your career in IT. You will be involved in working on an IT helpdesk covering all aspects which will be a brilliant way for you kickstarting your career. If youre willing to learn and looking for an opportunity like this, please apply now. As part of the internal IT team, this role will be the first point of contact for users when they develop an issue with any element of IT in the business. The candidate must be able to communicate effectively to understand the root cause of the problem and then take ownership to get the issue resolved for the user either independently or with the assistance of others, ensuring that the user is always kept informed of the progress. In this role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Main point of contact for user IT issues. Work independently, as part of a team and with external support partners, to diagnose the root cause of issues and to ensure that all issues are resolved successfully, and timely. Update and maintain the IT ticket system with all updates so that all parties are aware of the progress regarding a case. Add, maintain, and remove user records and permissions through Active Directory and other system administration functions. Set up and deploy new hardware, including laptops, desktops, mobile phones, tablets, etc., to users and ensure that the user can access any specific software requirements. Ensure all IT records relating to asset management are always kept up to date. Ensure that IT documentation is kept up to date with changes to processes or systems. Communicate with all levels of the organisation regarding issues and resolutions. Support with the administration of IT purchase orders, ensuring that IT related orders are raised and received in line with current procedures. Any other duties that may be required Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £25,000 per annum Monday to Friday 08:30am 5pm (flexibility available) 20 days plus bank holidays, increases with service each year. Pension Cycle to work scheme Tech scheme Employee discount platforms Health cash plan Employer assistant programme Free parking on site Free tea & coffee Flexible working Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role. Able to learn new things quickly. Excellent communication and documentation skills. Able to work well independently and as part of a team. Highly motivated and willing to continually develop their own knowledge. Customer focused. Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ