Working Pattern
1. Sun 07:00-16:00
Purpose
2. To deliver a great shopping experience for their customers, putting customers before task every time
3. Champion new ways of working within stores through an open mindset and positive attitude
4. Complete tasks and processes that deliver ‘best in town’ standards
5. Serve and sell across all channels brilliantly well
6. Be the voice of our customer to help us continually improve
Key Accountabilities
7. Serve our customers efficiently and brilliantly well – on the shop floor and at service points
8. Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
9. Skilled to utilise all digital tools and communication channels to do the job
10. Share customer and colleague feedback to help us do things better
11. Share knowledge and experience with colleagues to support others in building skill and confidence
12. Own their own learning & development and proactively access digital learning solutions
13. Know the daily sales targets, priorities, promotions & selling opportunities
14. Have great product knowledge to sell and recommend our products and services
15. Proactively engage with customers to understand their needs and make recommendations
16. Understand the store priorities and their part to play
17. Complete tasks with pace and in line with SOPs
18. Minimise cost and waste through good process practice
19. Follow safe and legal working practices
Key Capabilities
20. Understands how M&S operates,it’sstrategy, future and the role they play
21. Committed to delivering excellent work fast with great attention to detail
22. Open to and acts on feedback, asking for this regularly
23. Sets performance objectives for self in conjunction with line manager and in line with business plans
24. Takes accountability for planning and managing own work efficiently to ensure objectives are met
25. Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
26. Effective at communicating their intentions to others; ensures communication is clear and simple
27. In control of their own reactions and considers how to share their perspective to create better reaction for team
28. Copes well with change and work challenges and recovers quickly from its impact
29. Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
30. Contributing to store sales and cost control
31. Work across the store to get things done right first time within timescales
32. Comprehensive knowledge of customer shopping channels
33. Good level of product knowledge and services across the store
34. Up to date knowledge of the commercial operation and brilliant basics
35. Good level of digital capability and use of digital tools and applications
36. Understand customer needs and spot selling opportunities
37. Adapting to change
38. Good Knowledge of VM principles
Key Relationships and Stakeholders
39. Customers
40. Colleagues
41. Store Leadership
42. BIG