Co-op is a customer-focused organisation that values its members and communities. As a Customer Team Leader, you will play a key role in delivering great service to our customers while ensuring the store remains safe, legal, and fully operational.
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About Us
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We are committed to making things fairer for our members and their communities. Our stores are inclusive environments where colleagues can reach their full potential.
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Your Role
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* You will lead the store team by coaching and supervising Customer Team Members, deputising for the Store Manager, and delivering great customer service.
* Develop your team's capabilities through training and fostering an inclusive culture where everyone's voice is valued.
* Manage stock accuracy and diligence checks to make shopping a great experience for our customers.
* Support your Store Manager by deputising when they're not working and delivering HR processes.
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Requirements
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* A genuine care for the needs of customers and members.
* The ability to strike a balance between leading and supporting your team.
* Great people skills with the ability to build positive relationships with customers and colleagues.
* Confidence in working alone in a store environment.
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Benefits
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* Full, paid training and dedicated support for your personal development and career progression.
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
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Inclusive Workplace
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We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
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Disability Confident Scheme
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We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
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Assessment Process
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As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.