Founded at the end of 2012 in Berlin, we have developed into the fastest-growing restaurant reservation platform globally. With more than 500 million seated diners in over 19,000 restaurants across 12 countries, Quandoo offers diners an unmatched choice of dining experiences from Michelin-starred restaurants to local favourites.
Restaurateurs are equipped with an industry-leading reservation management system that supports them in driving utilisation and engaging with their customers through the Quandoo platform.
Our global mission is to connect guests and restaurateurs while creating an international workplace allowing our employees to progress and grow in their personal careers. A multitude of different nationalities and cultures enable an inspiring and creative working atmosphere.
We empower our employees to take on responsibilities and develop their skills while working together on building revolutionary products.
Job Description
Reporting into the Head of Customer Success, we are looking for a relationship/account manager to initiate meaningful engagement with existing restaurants and restaurant groups within your territory to achieve the ultimate target of retaining and upskilling your partner base. As Growth and Retention Manager, you will be responsible for delivering monthly, quarterly and annual targets by managing a portfolio of restaurants, as well as becoming a product expert on the Quandoo platform.
You will be responsible for driving additional growth by upselling to your partner base in your territory and are responsible for the lifespan of all newly signed merchants once set live by the Onboarding Team.
The position is a remote-based role where travel may be expected to meet business demands. You will also work directly with the UK Leadership Team to drive the right behaviours through strong communication skills and becoming a brand ambassador of the Quandoo Core Values.
We are looking for a person who has strong relationship-building experience in a fast-paced environment. A background in hospitality, account management and/or sales is preferable as we grow our business.
We are offering an exceptional opportunity with a global commerce platform. We are leading the way in technology-based reservations, bookings and table management, and you will play a crucial role in our organisation’s growth and ultimately benefit from our success and expansion.
Key Responsibilities
1. Own and take full responsibility for your partner base with the goal of increasing usage, ensuring payment, increasing bookability, and achieving predetermined retention targets.
2. Train, educate and upskill your portfolio on the ever-changing technology Quandoo offers.
3. Be confident in your ability to converse with potential partner restaurants, chains and hotels.
4. Manage and deliver on your monthly call targets by retaining restaurants on our SaaS platform.
5. Achieve a minimum level of calls per week as set out by your Line Manager.
6. Develop and execute a strategic plan to achieve growth targets and expand usage within our net customer base.
7. Build and maintain strong, long-lasting stakeholder relationships within your territory with a view to grow your merchant base.
8. Partner with the wider team to further your skills and assist in the development of new locations or areas of interest.
9. Effectively communicate Quandoo’s value proposition through proposals and presentations to stakeholders.
10. Understand and report on industry-specific promotions and trends.
11. Undertake regional market analysis and competitive assessment for strategy planning.
Qualifications
1. Knowledge in digital platforms and/or experience with tech-centric companies.
2. Strong organisation skills and the ability to multi-task successfully.
3. Ability to communicate at a high level.
4. Proven ability to articulate the distinct aspects of products and services.
5. Proven ability to understand and position products against competitors.
6. Previous hospitality industry experience is beneficial.
Additional Information
This is an entry-level role where we will offer full training and support.
Salary and benefits package available on request.
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