2nd Line Support
Hybrid after probation
Our client, a prestigious law firm, who are looking for an experienced 2nd Line Support to add to their already successful and busy IT Team
Job Purpose
To ensure the seamless operation of IT systems by performing systems administration, providing IT support, and delivering technical projects. The role involves maintaining compliance with internal policies and the Data Protection Act, collaborating with internal departments, and liaising with external suppliers to meet the IT needs of the firm.
Key Tasks/Responsibilities
* Systems Administration: Perform installations, updates, and maintenance to prevent service interruptions and ensure optimal system performance.
* IT Support: Handle 1st and 2nd line support for technical queries
* Supplier Liaison: Coordinate with external suppliers regarding hardware, software, and services
* Documentation and Training: Create user-friendly training materials
* Project Delivery: Support technical projects, analyse business problems, and recommend solutions to improve IT performance and prevent issues.
* Collaboration: Work with internal departments to ensure IT needs are met and involve users in relevant projects.
* Confidentiality: Maintain strict confidentiality of all data accessed, stored, or processed.
* Flexibility: Adapt to changing business requirements, including occasional travel and out-of-hours work.
Knowledge/Experience Desired
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