Job summary We are looking for a new full-time m staff member to join our diverse, energetic and forward-thinking patient coordinator team. You will be the first point of call for patients so customer service experience is a must and general practice/ EMIS experience is preferred. The job will be full time over 4 days and we offer 5 weeks holiday, entry in NHS pension scheme, you will be required to work across 2 sites. Main duties of the job You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.Your duties could include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.You will act as the central point of contact for patients (either face to face, via telephone, email or online systems), the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. You will undertake regular and relevant training. About us We are one GP Practice across 3 sites covering Manchester City Centre, Manchester and Hulme. We Welcome and Treat All Patients Equally Irrespective of Age, Race, Religion, Disability, Gender, HIV Status or Sexual Orientation. We currently have approximately 16,000 patients on our list. Our practice consists of 4 GPs partners, a clinical team consisting of salaried GP, Physician's Associate, Advanced Clinical Practitioner, Practice Nurse, Nursing Associate, HCAs, Pharmacists and Pharmacy Technicians. You will be working in our patient coordinator team lead by the patient services manager and will be supported by our prescriptions manager, registrations manager and correspondence management team. We are community minded with a focused care team, outreach team and a community garden at one site. The practice manager and deputy practice manager oversee the running of the practice. Date posted 27 January 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time, Compressed hours Reference number A1105-25-0000 Job locations Boundary Medical Practice 63 Booth Street West Manchester M15 6PR Job description Job responsibilities Primary responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Data entry of new and temporary registrations and relevant patient information as required a. Adhere to all policies and procedures of the practice b. Input data into the patients healthcare records as necessary c. Direct requests for information i.e. insurance / solicitors letters and DVLA forms to the administrative team d. Manage all queries as necessary in an efficient manner e. Carry out system searches as requested f. Maintain a clean, tidy, effective working area at all times g. Monitor and maintain the reception area and notice boards h. Support all clinical staff with general tasks as requested i. Complete opening and closing procedures in accordance with the duty rota j. Work across two sites as required by duty rota Secondary Responsibilities In addition to the primary responsibilities, the medical receptionist may be requested to: a. Partake in audits as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Action incoming emails when necessary d. Scanning and filing of patient related documentation and attaching scanned documents to patients healthcare records e. Clinical coding of correspondence and adhering to protocol set out by the practice. f. As required support clinical teams in the management of repeat prescriptions, ensuring they are processed accurately and efficiently g. Photocopying and laminating of documents h. Ordering and monitoring of stationery supplies Job description Job responsibilities Primary responsibilities The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Data entry of new and temporary registrations and relevant patient information as required a. Adhere to all policies and procedures of the practice b. Input data into the patients healthcare records as necessary c. Direct requests for information i.e. insurance / solicitors letters and DVLA forms to the administrative team d. Manage all queries as necessary in an efficient manner e. Carry out system searches as requested f. Maintain a clean, tidy, effective working area at all times g. Monitor and maintain the reception area and notice boards h. Support all clinical staff with general tasks as requested i. Complete opening and closing procedures in accordance with the duty rota j. Work across two sites as required by duty rota Secondary Responsibilities In addition to the primary responsibilities, the medical receptionist may be requested to: a. Partake in audits as directed by the audit lead b. Support administrative staff, providing cover during staff absences c. Action incoming emails when necessary d. Scanning and filing of patient related documentation and attaching scanned documents to patients healthcare records e. Clinical coding of correspondence and adhering to protocol set out by the practice. f. As required support clinical teams in the management of repeat prescriptions, ensuring they are processed accurately and efficiently g. Photocopying and laminating of documents h. Ordering and monitoring of stationery supplies Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Microsoft Office,Outlook and Teams Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours if required Flexibility to work cross site Disclosure Barring Service (DBS) check Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Experience of working with online systems (EMIS/Docman) Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Person Specification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Microsoft Office,Outlook and Teams Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours if required Flexibility to work cross site Disclosure Barring Service (DBS) check Experience Essential Experience of working with the general public Desirable Experience of administrative duties Experience of working in a health care setting Experience of working with online systems (EMIS/Docman) Qualifications Essential Educated to GCSE level or equivalent Desirable GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cornbrook Medical Practice Address Boundary Medical Practice 63 Booth Street West Manchester M15 6PR Employer's website https://www.boundarymedicalpractice.co.uk/ (Opens in a new tab)