Clinical Systems 2nd Line Support & Systems Admin Officer
Gloucestershire Health and Care NHS Foundation Trust
1 x Fixed Term contract/secondment opportunity for up to 12 months.
Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment.
Are you looking for an exciting opportunity where you will support colleagues across our organisation to use clinical systems, to help optimise their time and deliver excellent care? We are looking for an enthusiastic and proactive person to join our Clinical Systems Team. A keen learner who has excellent attention to detail would be suited to this exciting and very varied role.
Please complete the application in FULL and let us know why you are applying for the role and how you believe your current skills will suit what is required from the role.
The successful candidate will need to quickly develop a sound expertise of our Clinical Systems - RiO, SystmOne, IAPTus, SOEL and Lillie - in order to provide robust 2nd Line support to clinical system colleagues. Also undertaking routine clinical system administration tasks and configuration tasks will also be a significant part of this role.
Main duties of the job
The role will also support the wider Clinical Systems Team across the areas of Change and Development, RA and Training by undertaking clearly defined tasks, so excellent time management skills and the ability to multi-task are essential.
The Clinical Systems Team is in a privileged position in being able to effect positive change across the Trust. We aim to support staff to perform their roles more effectively and ultimately improve patient care through use of the Trust's Clinical Systems. We pride ourselves on our positive, friendly and responsive service and the successful candidate will help us in providing an excellent service both within the Team and Trust-wide.
If you have a keen interest in Clinical Systems and would enjoy working as part of a team in a busy and varied role, we would welcome your application.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
* 89.7% believe they are making a positive difference to patients/service users;
* 73.3% would recommend the organisation as a place to work;
* 82.4% agree that care of patients and service users is the organisation's priority;
* 76.7% would be happy with the standard of care for a friend or relative.
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHSEmployer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people's skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
* Qualified to NVQ level 4/5, Higher National Certificate or equivalent professional qualification or working experience to the required level.
* Evidence of continued professional development.
Experience
* Demonstrable IT skills including intermediate competence in common Microsoft applications.
* Experience of working across professional boundaries.
Knowledge
* Provide support and be part of a team through significant programmes of change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Health and Care NHS Foundation Trust
Clinical Systems Admin and 2nd Line Support Lead
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