We are excited to recruit on behalf of a well-invested company renowned for its impressive portfolio of well-known bathroom product brands. This is a fantastic opportunity to be part of a dynamic and innovative team, working with top-tier products that set the standard in the industry. If you’re passionate about quality and excellence, this is the perfect place for you to grow and make a significant impact. About the Job: Provide technical support, identify required products/services, handle high volumes of calls, chats, and emails within compliance, update customer records per GDPR, and offer sales solutions to out-of-warranty customers. Responsibilities: Understand company products/services Handle customer inquiries and complaints Communicate effectively with customers Resolve service issues efficiently and escalate when necessary Maintain a professional image Keep accurate customer records Support other contact centre areas during peak times Requirements: Strong customer orientation Experience in customer-facing roles Skilled in written communication within a quality framework Excellent verbal and written communication skills Goal-oriented and able to handle difficult situations Good judgment and positive challenge of viewpoints Decisive and able to work independently Strong team player Experience working to targets (KPIs) Highly self-motivated and ambitious Excellent work ethic and flexibility Core Competencies: Cultivates Innovation: Stay curious Active Learner: Grow your capability Collaborates: Share knowledge and skills Plans and Aligns: Make it relevant and purposeful Leader Competencies: Builds Effective Teams: Create strong-identity teams with diverse skills Ensures Accountability: Hold self and others accountable to commitments