Role: 2nd Line IT Support EngineerLocation: York (Hybrid - 3 days onsite, 2 days remote)Salary: Up to £30,000
Summary:
We're looking for a proactive 2nd Line IT Support Engineer to join a growing service desk in York. In this role, you'll be responsible for providing internal support across the organisation, working to resolve technical issues, mentor team members, and ensure exceptional service for end users. This hybrid role allows you to work three days onsite and two days from home, perfect for someone who thrives in a dynamic environment where priorities can change quickly.
The Company:
Join a well-established technical company with a strong commitment to the latest IT practices and customer service. With a collaborative IT team and opportunities for professional development, this is a great environment for someone eager to build their skills in a supportive and structured setting.
The Role:
As a 2nd Line IT Support Engineer, you'll be the escalation point for the 1st line support team, handling incidents, diagnosing issues, and managing relationships with external vendors. You'll play a key role in maintaining service levels, taking ownership of priority tickets, and providing guidance to junior support staff.
Your responsibilities will include:
1. Prioritising and triaging tickets to ensu...