Support Worker – Christchurch House
Location: Christchurch House, Ipswich
Salary: £13.24 per hour; £27,539.20 FTE
Contract: Fixed Term until December 2025
Hours: 37 hours per week
Ref: CCH047
Are you passionate about empowering young people to build brighter futures?
Do you thrive in a dynamic, inclusive, and person-centered environment?
If so, we’d like to hear from you!
About Us
At Christchurch House, we provide safe and supportive temporary accommodation for young people facing homelessness or housing instability. Our team works with individuals aged 16 – 24 to develop life skills, build confidence, and access education, training, or employment opportunities.
About the role
As part of the role, you will…
1. Be central to ensuring that our customers have an outcomes based support plan in place that meets their aims and aspirations.
2. Support our customers to manage risk and take positive risks to enhance their wellbeing working alongside other support agencies to ensure a holistic approach.
3. Be involved in referrals, risk assessing and supporting the team to ensure that our customers, colleagues, and our buildings are safe by adhering to good practice, legislation and safeguarding procedures.
4. Actively engage with our customers and wider stakeholders to ensure that the service thrives and delivers to our best ability.
5. Support our customers to link into the local community, to gain new networks and opportunities through volunteering, training and work.
6. Be a strong advocate for our customers through getting to know them and recognising them as experts through their lived experiences.
7. Provide oversight into meeting expectations set out by our commissioners, line management and senior management.
8. Support young people to attend meetings and workshop activities.
9. Participate in multi-agency assessment, and other relevant assessment processes and offer management oversight where required.
10. Maintain up to date records and data using electronic devices and systems and provide reports for a range of audiences.
11. Actively work in partnership with other professional groups to deliver a holistic service to our Service users.
12. Identify and effectively manage risk and safeguarding concerns and escalate where required.
About you
We are looking for someone who:
1. Is committed to inclusivity, diversity, and anti-discriminatory practice.
2. Has experience working with young people facing challenges such as homelessness, mental health difficulties, or substance misuse.
3. Is an excellent communicator, able to build trust and positive relationships.
4. Can work flexibly, including evenings and weekends, to meet the needs of young people.
5. Holds an understanding of safeguarding, risk assessment, and trauma-informed approaches.
6. Has excellent admin skills and can provide comprehensive weekly reports internally and externally.
7. Is committed to undertake all learning and training requirements for the role.
More reasons to apply…
1. 22 days annual leave (pro rata) plus bank holidays.
2. Reward and recognition awards.
3. Free DBS checks.
4. Cashback Health plan.
5. Access to Blue Light Card – membership fees apply.
6. Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
7. Wellbeing programme.
Person Specification:
1. GCSE Maths and English (Grade 9-4 / A-C or equivalent)
2. A full driving licence is desirable.
Interview Date: To be confirmed
Before applying…
Orwell is committed to safeguarding and safer employment and the principles of empowerment.
Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
This post is subject to an enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).
The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.
Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.
If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk .
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