Customer Services Advisor
c. £25,000??Colchester ??Food Manufacturing??Job ref: 8794
This role is working for a successful BRC AA Graded food manufacturer. The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.
About the Customer Services Advisor job
As Customer Services Advisor, you will be part of a small and friendly customer services team. You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience. This is a hybrid role offering one day from home post probation period.
Key tasks
* Process new orders and amendments, providing customers with stock availability, lead times, and delivery dates.
* Maintain and update customer databases, including contact details and specific delivery requirements.
* Assist Sales Managers with updating trade agreement prices and ensuring accurate records.
* Coordinate with transport companies, the Transport Manager, and warehouse team to schedule collections, deliveries, and order dispatches.
About You
1. Good administration and customer services experience, most ideally within a food manufacturing or similar FMCG business This is a fast-paced ro...