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Castlefield Recruitment are currently recruiting a Head of Property Services for a national housing association based in Peterborough. This is a permanent position, paying £72,000 - £73,250 per annum. This is an agile role, with occasional national travel to regional offices and across the stock portfolio required.
The role:
* Lead the Property Services Department, ensuring the effective delivery of responsive and voids maintenance services
* Lead service improvement initiatives, including resident engagement, analysis of complaints, and KPI trends to shape future service delivery
* Manage key supplier and contractor relationships, ensuring that long-term strategic relationships are built and maintained
* Lead on the procurement of new services, overseeing the tendering and appointment of contractors for repairs and voids maintenance
* Ensure effective contract management and performance appraisal, including regular reporting on KPIs and the operation of control mechanisms
* Manage annual capital and revenue budgets for responsive and void maintenance services, ensuring financial control is maintained throughout the year
* Monitor the management of void properties, ensuring that repairs are completed promptly to minimise rent loss
* Ensure that asset management data collection targets are met, and that data is recorded accurately and promptly, contributing to the wider stock condition data collection programme
What you need:
* Significant experience or a qualification in construction or Asset Management
* Extensive management experience, with responsibility for leading teams in the delivery of asset management, repairs, and maintenance strategies
* A proven track record of delivering high-quality repairs and maintenance services to customers
* Experience managing substantial budgets and overseeing procurement processes
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