The Patient Support Coordinator acts as the first point of contact for patients with medication-related queries, ensuring clear communication and efficient resolution to issues related to pharmacy services This role is central to maintaining a seamless patient experience by providing timely updates on prescriptions, addressing concerns and collaborating with the pharmacy team to support the accurate and efficient delivery of medications.
KEY RESPONSIBILITIES:
* Pharmacy Support: Assist patients with queries about prescriptions, including medication availability, delivery updates and any potential delays.
* Issue resolution: Work closely with the pharmacy team to resolve medication-related issues, ensuring patients are informed and supported throughout the process.
* Communication Facilitation: Serve as a link between the patients, pharmacy and healthcare providers ensuring clear and accurate information is shared.
* Patient Guidance: Provide patients with information about their medications.
* Administration tasks: Accurately record and track patient interactions, ensuring all queries and resolutions are documented in compliance with healthcare regulations.
* Coordination with Pharmacy Dispensers: Collaborate with pharmacy staff to address stock issues
* Escalation management: Identify and escalate complex issues to healthcare professionals and governance as and when needed.
* Collaboration with remotes to action things on site
Requirements
* 2 years plus customer service experience
* Working in a healthcare environment advantageous but not essential
* Excellent attention to detail
* Good understanding of working a highly regulated industry and following policies and SOPs
* High level of IT proficiency
* Ability to work under pressure
Salary & Benefits
* £26,000-£28,000 depending on experience
* 25 days holiday plus bank holidays (will increase to 30 days after 1 year)
* Competitive pension scheme - employer contribution up to 5%
* Cycle to work scheme
* Casual dress
* Free food and refreshments
Compensation Range: £26K - £28K
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