To ensure standards for young people friendly services ie Youre Welcome criteria are evident To maintain displays in clinical/community areas with reference to the health promotion calendar To provide a professional telephone service to the public To ensure service user documentation / demographics are accurate To complete monitoring and statistical returns in a timely manner Referring all health and clinical enquires to clinical staff. Linking public enquires with appropriately to other professionals and services, eg for plan B / emergency contraception, pharmacies, other clinic sessions, Chlamydia screening, C-card. Deliver C- Card scheme for condom distribution. Maintaining an orderly office environment. Word processing Handling verbal complaints within Trust procedure To give administration support to audit, evaluation and research projects