Competitive salary. 28 days holiday, enhanced after 5 years of service. Additional benefits include:
* Free meals on duty.
* Uniform offered and dry cleaned.
* Discounted employee friends & family rates at Arora Hotels.
* Food and beverage discounts.
* Christmas gifts and employee parties.
* Introduce a friend scheme.
* Cycle 2 work scheme.
* UK attraction discounts @ Merlin Entertainments.
* Taste card.
* Life assurance scheme.
* Wage stream.
* Employee assistance programme.
* Arora star employee recognition.
* Long service recognition award.
Radisson Blu Heathrow Hotel & Conference Centre, London is a unique hotel, perfect for weekend stays, spa breaks and business travel. It features 464 bedrooms and suites, two restaurants, 42 meeting rooms, a health club with state-of-the-art equipment, jacuzzi, sauna and steam room facilities.
Responsibilities include:
* Coordinate and supervise receptionists on duty, support and assist when necessary.
* Ensure hotel Lobby is always manned, guests are acknowledged and are made to feel welcome.
* Manage check-in and check-out procedures efficiently.
* Provide guests with information about hotel facilities, services, and local area.
* Handle guest inquiries and resolve any issues promptly and professionally.
* Work closely with other departments to ensure seamless guest experiences.
* Answering calls, allocate rooms, and prepare guests bills.
We are looking for someone with:
* Strong organisational skills and attention to detail.
* Very good at multi-tasking and remaining calm under pressure.
* Excellent communication skills with a high standard of written and spoken English.
* A smart and professional appearance.
* You value being part of a team and supporting your colleagues.
* Approachable, positive, and proactive manner.
* Hotel experience in a similar role is a significant advantage.
* Opera PMS experience is a plus.
We offer opportunities for career progression and development across our properties and brands.