The purpose of this role is to support the Quality Manager in facilitating the delivery of high standards of care and support safely within all services to ensure they meet required statutory and quality compliance and government requirements.
The post holder supports the Quality Manager in providing a comprehensive integrated quality compliance and improvement service with oversight of the Domiciliary Care business and Supported Living.
This role requires analysis and interpretation of complex quantitative and qualitative information to devise plans and approaches to resolve issues. In addition to this, the post holder will support the development of quality reports and audits for planned and unplanned inspections as well as ad hoc meetings.
Key roles and responsibilities:
* Step in and manage a team of Quality administrators ensuring supervisory responsibilities are carried out to a high standard when the Quality Manager is off on annual leave or sick leave.
* Support the Quality Manager in completing administration of the day-to-day operations of the quality department, ensuring documents are accurate and up to date.
* Assist the Quality Manager in preparing for annual inspections with Connected Health Board members, RQIA, and Trust while supporting Registered Managers to collate the relevant data and have access to information during inspections.
* Help the Quality Manager compile fortnightly, monthly, quarterly, and annual reports.
* Support the Quality Manager with Business & KPI reporting.
* Assist the Quality Manager in managing NISCC applications and registration across Domiciliary Care and Supported Living.
* Support the Quality Manager in the implementation and monitoring of reports for Area Managers, Regional Managers, and Registered Managers, highlighting any issues with completion to the Director of Care.
* Assist the Quality Manager in the completion of Quality Monitoring Reports by Registered Managers from each Trust area of the business while collating the relevant data required from the relevant departments in a timely manner.
* Support the Quality Manager in implementing the induction process for Area Managers, Regional Managers, and Registered Managers by ensuring all relevant departments are aware of the expectations of their role in the induction process.
Key Skills/Experience required:
* 12 months previous administration/compliance experience essential; healthcare setting desirable.
* Communication - ability to deal with internal and external stakeholders at all levels.
* Problem solving and attention to detail.
* Ability to work individually and as part of a team.
* Highly efficient in MS Office systems such as Excel, Word, Outlook, and SharePoint.
* Experience of compiling and presenting reports.
#J-18808-Ljbffr