Job Introduction
We currently have an opportunity to join our team on Match days at Nottingham Forest Football Club as Hospitality Manager.
We are seeking Hospitality Managers with experience as a leader within a team to oversee our hospitality areas.
Our ideal candidate will have previous experience within retail, can lead by example, and work closely with new teams on an event-by-event basis.
You will be operating a retail stand in the football ground, which holds a number of catering kiosks in the area, overseeing numerous small kiosk teams and till management.
This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.
We are looking for outstanding customer-focused individuals to join a world-leading food and facilities management company, which offers unrivalled opportunities for career progression.
If this is you, apply to join our team now.
Main Responsibilities
* To attend pre-match managers briefings, partaking in training required by legislation and the company.
* To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practices.
* To liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.
* Working in adherence with Food Allergens information and service procedures.
* Ensuring that both bar and floor staff are attentive to guests' needs, working in a timely manner to minimise any wait times.
* Welcoming guests, taking orders, and serving beverages to guests.
* Care about customer satisfaction and deliver the optimal client service experience.
* Serving guests in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.
* Deal with customer and staff complaints effectively and efficiently.
* Actively upselling products and maximising revenue capture.
The Ideal Candidate
* Excellent verbal communication skills.
* Being friendly yet professional.
* Good attention to detail and punctuality.
* Experience within a hospitality, catering, or bar setting.
* Experience in managing a team.
* Experience in cash handling and stock control.
About The Company
Sodexo Live!
We’re Experience Makers. Bring personality, your background, and your desire for delighting others. In return, we’ll give you all you need to thrive.
Be part of something greater.
Why choose Sodexo Live! –
At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues, making every event a positive story worth telling.
Package Description
£17.80 per hour
Flexible working - Matchday, evenings, and weekends.
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