Our well established client is currently looking for a Helpdesk Operative to join them, initially until April
16.00 - 19.00, Monday - Friday
Key Responsibilities/Accountabilities
1. Ensuring all calls are answered within the KPI 97% of all calls within 8 rings of the telephone, respond to electronic (email) requests within 5 minutes of receipt into the HD Mailbox
2. Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
3. Ensure service requests are passed on to the appropriate department, monitoring and recording progress in dealing with them
4. Dealing with client representatives such as Trust/Client Management Team, Clinical Leads, All NHS Trust Staff and All Management
5. Record customer requests using the agreed format, ensuring all information is passed to the appropriate departments, using the CAFM system
6. Provide accurate information to callers promptly, so thatHard FM Team comply with contractual response times
7. Coordinating the daily work flow between allServices Team (Housekeeping, Hard FM, Porters).
8. Proactively manage all Service Requests and Tasks, obtaining accurate information from all Services Team (Housekeeping, Hard FM, Porters).
9. Source any additional inform...