Role: Customer Focused Project Manager / PMO Lead
Sector: Engineering background essential
Location: Tadworth, Surrey
Onsite work: Must be onsite min 3x days per week
Salary: Up to £70,000
Travel: There will be some travel required to customer sites, approximately 25% of your time; therefore, a full valid UK driving licence is essential.
Job Purpose:
This Customer Success Project Manager role is for a seasoned project manager who may be looking to move into a PMO role in the future. Your role is to have overall responsibility for ART Sewer, Point Colour, and Customer Framework projects, overseeing and managing the key implementation activities, onboarding, expanding, and renewing of projects.
Managing project managers and collaborating with cross-functional teams to ensure the successful delivery of projects while meeting all stakeholders' expectations and adhering to quality standards. Project milestones delivered on time, to cost, and of high quality, including resolving issues and initiating appropriate corrective action.
You must have a proven track record in successfully delivering complex projects within budget and on schedule, with technical knowledge to support and deliver projects in the Customer Success team, reporting to the Head of Customer Success (interim) Programme Manager long term.
Your Daily Role:
* Lead all other project managers.
* Deliver all aspects of project delivery from costing, forecasting, planning, resource, implementation, delivery, and budgets.
* Ensure that project technical scope, costs, quality, and time parameters are managed and updated throughout the project life cycle.
* Ensure processes for delivering contractual obligations are in place and being followed.
* Act as a champion for our customer, monitoring data, driving SLA performance, and creating added value.
* Ensure that work carried out meets documented quality, health and safety, and environmental standards, striving for continual improvement.
* Identify and manage potential risks and issues within the project, implementing appropriate mitigation strategies with clear accountability and ownership to the teams and communication to key stakeholders.
* Conduct post-project evaluations to identify areas for improvement and implement lessons learned.
* Foster a collaborative and positive team environment, promoting continuous improvement and professional development.
You Will Be Targeted Against:
* Number of assets/deployments under management and continuous customer engagement/progress review and health check meetings.
* Able to cross-sell (account revenue growth), drive renewal and expansion rates.
* Delivering on KPIs set against each project.
Key Skills:
* Degree in management, technical, or engineering field.
* Able to manage multiple projects and be hands-on.
* Must have experience leading other project managers or teams.
* Prince 2 Practitioner level or other project management skills/certification.
* Fluent in English (verbal and written); additional languages are an advantage.
* Demonstrated use of process improvement techniques is an advantage.
How to Apply?
Please send a CV to (url removed).
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