Job Summary
We are seeking a skilled Technical Support Specialist to join our team at Tata Consultancy Services. As a Technical Support Specialist, you will be responsible for providing second-level technical support to our global user base.
Key Responsibilities
* Provide second-line investigation and diagnosis of technical issues.
* Resolve and close incidents/service requests as per the procedures and allocated timelines.
* Log relevant incident/service request details as per process in ITSM tool.
* Communicate with clients regarding incident progress.
* Ensure tickets are updated at all times until issues are resolved.
* Comply with Quality Health Safety Environment (QHSE) and IT policies.
* Liaise with clients, IT support groups, and 3rd party providers when necessary.
Requirements
Key Skills/Knowledge/Experience:
* Strong knowledge of desktop/laptop hardware.
* Good knowledge of Win 10, Win 11 & MS Office.
* Understanding of daily operations and delivery processes.
* Knowledge/exposure on ticketing tools (Service Now).
* Strong Troubleshooting Skills.
* Knowledge of hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
* Working knowledge of supporting computer peripherals, like printers, scanners and non-standard devices etc.
* Understanding of active directory and networking.
* Hardware, operating system & software knowledge.
* Clear and strong customer focus and relationship building skills.
* Good interpersonal and communication skills.
* Flexibility and ability to prioritize.
* Ability to perform in adverse situations.
* Good analytical and coordination.
* Strong work ethic, combined with the ability to work independently.
About Us
Tata Consultancy Services is a leading global IT services company. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees. As a Field Technical Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our organization.
Benefits
We offer a competitive salary package, including pension, health care, life assurance, laptop, phone, access to extensive training resources, and discounts within the larger Tata network.