Job summary We are looking to recruit 2 x full time members of staff for 37.5 hours per week within the Outpatient Booking Team at Wrightington Hospital. You must have experience of working within a busy, pressurised customer focused administration / office environment with an ability to deal with frequent interruptions. You must also have experience of using IT systems in the workplace. You must be able to demonstrate keyboard skills with high level of data entry accuracy, be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively on your own initiative and within a team. It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands. It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification. Evidence of qualifications will be requested at interview and during the onboarding process. Main duties of the job The main duties of this role are to provide an efficient and flexible administrative service that supports the clinical staff in the delivery of an effective booking service. To maintain a patient centred approach in the delivery of the service that supports patients in exercising choice.It is important to ensure patient's needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner. About us Choose Well - Choose WWL Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. On-Call Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational. Date posted 15 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Per annum, Pro rata Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 302-25-6892183SS Job locations Wrightington Hospital Hall Lane Appley Bridge WN6 9EP Job description Job responsibilities To book appointments for patients attending outpatient clinics Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern. Assist members of the clinical staff with any queries concerning administrative processes To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings. Liaise with the consultant staff and medical secretaries regarding arranging urgent outpatient appointments Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly. Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust. Job description Job responsibilities To book appointments for patients attending outpatient clinics Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the out come in issues causing concern. Assist members of the clinical staff with any queries concerning administrative processes To support and assist team members across sites where there are staff shortages, whilst working as part of one multidisciplinary team Deal with enquiries from patients, GPs and other disciplines of staff regarding bookings. Liaise with the consultant staff and medical secretaries regarding arranging urgent outpatient appointments Process referrals to consultants for assessment of priority in a timely manner and once the relevant appointment is booked and negotiated with the patient ensure that all the associated documentation is tracked and processed accordingly. Liaise with the clinical staff to ensure the delivery of a seamless service for patients attending either as an outpatient or inpatient Promote and develop good communication links with all disciplines of staff involved in the booking process both internal and external to the Trust. Person Specification Additional Essential Must be able to work flexibly and where appropriate cover annual leave or sickness Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation Knowledge Essential Knowledge of general office systems and protocols in a customer related environment Ability to follow guidelines and procedure Knowledge of I.T. systems and packages within the workplace Good understanding of customer care packages and procedures Desirable Awareness of the 'Data Protection Act' Skills Essential Able to demonstrate keyboard skills with high level of data entry accuracy To demonstrate good telephone manner Must work well as part of a team but also able to work on own initiative To demonstrate excellent communication skills with all disciplines of staff Good organisational skills To work effectively to targets and deadlines and able to prioritise and manage workloads Ability to learn quickly and adapt to change in circumstances Desirable To deliver high level of customer service using electronic, telephone and other channels of communication Experience Essential Experience of working in a busy, pressurised customer focused environment dealing with frequent interruptions Recent work experience within an administration / office setting Experience of using I.T. systems in the workplace Desirable Recent work experience within a healthcare administration setting Qualifications Essential Educated to GCSE Level (or equivalent/experience) Desirable ECDL or equivalent IT qualification To hold NVQ 2 clerical qualification or equivalent Person Specification Additional Essential Must be able to work flexibly and where appropriate cover annual leave or sickness Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation Knowledge Essential Knowledge of general office systems and protocols in a customer related environment Ability to follow guidelines and procedure Knowledge of I.T. systems and packages within the workplace Good understanding of customer care packages and procedures Desirable Awareness of the 'Data Protection Act' Skills Essential Able to demonstrate keyboard skills with high level of data entry accuracy To demonstrate good telephone manner Must work well as part of a team but also able to work on own initiative To demonstrate excellent communication skills with all disciplines of staff Good organisational skills To work effectively to targets and deadlines and able to prioritise and manage workloads Ability to learn quickly and adapt to change in circumstances Desirable To deliver high level of customer service using electronic, telephone and other channels of communication Experience Essential Experience of working in a busy, pressurised customer focused environment dealing with frequent interruptions Recent work experience within an administration / office setting Experience of using I.T. systems in the workplace Desirable Recent work experience within a healthcare administration setting Qualifications Essential Educated to GCSE Level (or equivalent/experience) Desirable ECDL or equivalent IT qualification To hold NVQ 2 clerical qualification or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Address Wrightington Hospital Hall Lane Appley Bridge WN6 9EP Employer's website http://www.wwl.nhs.uk/ (Opens in a new tab)