This is an operational role that is customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
The role will require travel across the Lincolnshire region on a regular basis as the post holder will be responsible for two court areas, Lincoln, and Boston. The post holder may also be occasionally required in the wider East Midlands region.
Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. For this particular role, a minimum of 30 hours would be required to meet the needs of the business.
New recruits to the Civil Service joining MoJ are expected to join at the band minimum. Existing Civil Servants applying on promotion will usually be appointed on the salary minimum of the pay band or with an increased salary of 10% on their existing base salary (restricted to the new pay band maximum), whichever is the higher. Existing Civil Servants moving at the same grade will retain their existing remuneration package.
Driving is an essential part of the job role and in order to apply you must: be fit to drive and have a valid EU or UK Driving licence. You must have access to, and be able and ready to use your own car for work purposes; we will not be able to progress you to appointment if you do not have a vehicle at the point of offer. If you have a UK licence, after completion of your probation period, you have the option to take part in the Department’s car leasing scheme.
Please note: (i) for insurance purposes, drivers of lease vehicles, pool or hire cars must have a UK driving licence for over 12 months; (ii) Drivers using their own car must have insurance for work-related travel; and (iii) all work mileage is paid for in accordance with the allowances in place, as amended from time to time.
So, what do we need from you?
* A driving licence.
* A roadworthy vehicle is essential for the role.
About us
Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people’s lives to deliver justice. If this sounds like you, please apply.
HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family courts and tribunals in England and Wales. Joining us is a chance to play a pivotal role in the smooth running of our courts, which give people and businesses access to potentially life-changing justice. Not only will your work be of crucial importance for those who use our services, you’ll be able to build a varied, challenging, and rewarding career.
The key purpose of the role is to:
* Manage and plan the workload of an autonomous field team which executes warrants in accordance with HMCTS instructions.
* Manage the deployment of bailiffs and manage individual performance to achieve the most effective/efficient use of resources and effective disposal of business.
* Ensure Governance and Assurance around the safe and secure receipt, accounting, and transfer of both money and personal data.
* Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives, using Lean TIBs, SOPs, and other continuous improvement tools.
* Assist in the delivery of performance against targets.
Key responsibilities:
Operations:
• Monitor incoming workload to ensure work is correctly / evenly distributed to meet the demands of the work.
• Undertake bailiff duties as required.
• Manage resources (including staff and facilities) to ensure excellent customer service to all stakeholders, judiciary, and management.
• Monitor key performance areas, analysing performance trends and gain assurance of individual bailiff effectiveness.
• Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
• Provide advice & guidance to bailiffs on procedural problems.
• Contribute to the delivery of operational, performance, and service standard targets.
• Contribute to the business plan, with particular focus on the team's area of work.
• Monitor and proactively report using current HMCTS procedures and contribute to their ongoing development.
• Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
• Ensure Governance and Assurance around the safe and secure receipt, accounting, and transfer of both money and personal data.
• Alert others, as appropriate, to risks which are not capable of local resolution.
• Deal with customers and complaints and address root causes of complaints.
• Apply LEAN principles, tools, and techniques to working practices to improve efficiency of operations.
Team Leadership:
• Lead a team of staff working either onsite or remotely, ensuring that its members are organised, and fully skilled to meet their work objectives. Effectively managing both team and individual performance, addressing any issues as they arise, in line with HR policy.
Processing and Managing Casework:
• Work with staff to ensure that casework is appropriately managed, providing advice where process deviations have occurred.
• Monitor expenditure against the profile of bailiff travel and subsistence and verify accuracy of returns.
Calculations and Analysis:
• Identify and implement solutions to local problems, referring more complex problems to a Cluster Delivery Manager.
• Conduct risk assessments in respect of bailiff team members.
Communicating with the Public:
• Maintain effective working relationships with the judiciary, supporting agencies, voluntary, and user groups. Work with agencies to improve the level of service offered to users.
• Provide feedback to staff, judiciary, and other stakeholders on performance against targets.
• Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
• Attend and contribute at meetings of relevant User Groups.
Representation:
• Represent the function you have been assigned to at an operational level.
Specialisms:
• Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
• Provide specific functions as directed by line management in line with the SOP for providing that service.
Accountability:
• Reporting to a Delivery Manager.
Other Duties:
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Operational Delivery in HMCTS:
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in:
* Face-to-face roles in HMCTS, for example, a court usher.
* Contact Centre roles in HMCTS, for example, call centre advisers.
* Processing roles in HMCTS, for example, Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration.
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development, and qualifications to help you continue to improve your development and performance and expand your career options.
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