Operational Support Administrator (part-time)
Apply locations Sterling House - Oxford Business Park
Time type: Part time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: January 7, 2025 (12 days left to apply)
Job requisition id: R030097
4,000 professionals, 0 days wasted, 1 incredible purpose.
Salary: £24,064 plus benefits pro rata (actual salary £14,438)
Reports to: Service Delivery Manager
Directorate: Marketing, Fundraising & Engagement
Contract: Short Term fixed-term contract (end date 31/03/2025)
Hours: Part time 21 hours per week (we can be flexible on which days of the week you want to work)
Location: Oxford, Oxfordshire Office based
Closing date: 6 Jan 2025
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.
Recruitment process: Competency based interview
Interview date: Week commencing 13 January
At Cancer Research UK, we exist to beat cancer.
We are looking for an engaging, efficient and collaborative Operational Support Administrator to join us at Cancer Research UK. Within this role you will assist in delivering excellent levels of service across all internal teams, providing a link between our internal teams and our central service function. No two days are the same, so there is lots of variety and lots of opportunity to learn. As well as the data entry-based tasks, you’ll support our retail teams with operational tasks and people who want to donate to us, so you’ll be someone who enjoys being on the phone.
You’ll be given full training and a learning plan to work through with the support of a more experienced buddy.
It’s a fun working environment where you can work locally to support one of the UKs most trusted brands. There is lots more too; 25 days holiday + flexible bank holidays, sick pay and lots of development opportunities. You will also have access to discounts and benefits on the surrounding business park.
What will I be doing?
* Working with agreed KPI’s and SLA’s to deliver and maintain excellent service
* Answering the phone and dealing with queries from supporters, staff and volunteers.
* Carrying out a range of administrative tasks, such as raising purchase orders, receipting and approving invoices
* Support with general data capture
* Processing incoming and outgoing mail
* Completing trackers, logs and data collation reports in line with stakeholder’s service levels
* Helping to maintain operational effectiveness by updating processes and procedures as required
What skills will I need?
* Experience of dealing with telephone queries from a diverse group of internal teams
* Experience of data collection and inputting.
* The ability to manage multiple tasks and meet tight deadlines in a fast-paced environment
* Excellent customer service skills with the ability to provide prompt and effective responses to queries
* Excellent attention to detail
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
What will I gain?
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
About Us
As the world’s largest independent cancer research charity, we conduct research into the prevention, diagnosis and treatment of the disease. Our aim is to see 3 in 4 people survive cancer by 2034 and our staff are integral to achieving that ambition. Cancer Research UK offers you excellent prospects to expand your career as well as the ability to make a real difference to the lives of others. We're always looking for sharp, brave, and collaborative people to join Cancer Research UK and continue to make it a great place to work. Find the career you're looking for and let us change lives together.
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