Job Overview
We are seeking a highly skilled Customer Service Engineer to join our team at InterQuest Group. As a key member of our technical support team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
* Provide timely and effective technical support to customers via phone, email, and in-person interactions.
* Troubleshoot and resolve complex technical issues related to data centre services.
* Collaborate with cross-functional teams to identify and implement process improvements.
Requirements
* Technical diploma or degree in a relevant field, such as electronics or telecommunications.
* At least 3 years of experience in a technical support role, preferably in a data centre environment.
* Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced team environment.
Working Conditions
* Work flexible hours, including weekends and holidays, to meet business demands.
* May be required to work on-call rotations, responding to urgent technical issues outside of regular working hours.
The estimated salary for this role is £32,000 per annum, based on industry standards and location. This figure may vary depending on individual qualifications and experience.