Redemption Data Product Owner
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locations: London, UK
time type: Full time
posted on: Posted Yesterday
job requisition id: JR100131
Who we are
We’re the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses: IAG Loyalty, BA Holidays, and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.
We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.
The opportunity
You’ll be leading a Redemption Data Product within our redemption domain, including all ground ancillary redemption data via our reward platform and holidays platform.
You'll have accountability goals for the data product, as well as leading a team, including Data Engineers, Data Modellers, and Data Business Analysts, to execute your product roadmap and deliver customer, business, and partner value, and the safe and reliable operation of the live product.
What you'll get up to
1. You’ll consider new potential features with a commercial lens, ensuring prioritisation is driven by business value in combination with stakeholder research and analytics.
2. You will set and prioritise the roadmap for your data product, ensuring your solution design and decision making is informed by business priorities, stakeholder research/data, and the efficient and effective use of tech.
3. You will be responsible for choosing the agile methodologies that best enable your team and product to be successful, continuously assessing their effectiveness and adjusting as needed.
4. You will be accountable for a secure, high-quality operation on your data product, including the meeting of data governance targets.
5. You will engage with key stakeholders on delivery including at IAGL, with OpCos, non-air partners, and suppliers as needed, and communicate transparently around data product priorities and progress.
6. You will manage the budget for your data product, ensuring spend is efficient and meets budgets.
What we need from you
1. Significant experience working in Data and/or Product and delivering features to market – but also an understanding of/experience in other business functions that your product will serve.
2. Experience of Data products – understanding its importance and ensuring all key decisions are data-driven and customer validated.
3. Managing others and building high performing teams – including offshore remote workers.
4. Able to work under pressure and manage competing high-profile priorities – both within IAGL and across the airline group.
5. Experienced in Agile frameworks and methodologies.
6. Strong focus on equity, diversity, and inclusion, to build high performance teams.
7. Experience within travel is a plus.
We might not be right for you if:
1. You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
2. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
If you think you have what it takes but don't meet every single point above, please do still apply. We’d love to chat and see if you could be a great fit.
In return you’ll get perks that take you places:
1. Access to non-contractual Annual Bookable Travel Concessions for you and up to 3 nominees.
2. Unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one.
3. 20 days working from abroad in Europe per annum.
4. Annual Bonus (dependant on company and individual performance).
5. Company pension of 9% (6% contribution from IAGL, 3% employee contribution).
6. 25 days annual leave, + 2 days charity leave and a day off on your birthday.
7. New joiner, birthday, and recognition Avios.
Equity, Diversity and Inclusion at IAG Loyalty
Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.
This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.
Please let us know if we can make any reasonable adjustments to support your interview process with us.
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