Operations Support Lead - Hartford High School - Northwich, Cheshire
Who Are Vivify? We believe nothing is more important than people’s health and happiness. What we do makes a difference. We want to inspire people everywhere to get the most out of life, bring communities together and to help schools generate much needed revenue.
We PRIDE ourselves on minimising the hassle for schools to let out their sports and leisure facilities and our Community Hosts are PASSIONATE about providing an excellent service to groups who hire those facilities.
We are on a GROWTH journey, come and join us!
Job Purpose: To lead by example by providing, guidance, support and motivation to Community Hosts, along with welcoming Hirers into the schools’ facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy their visits.
Report to: Regional Operations Manager
Role and Responsibilities:
* To deliver a world class experience for our community hirers, ensuring all customers receive a positive and rememberable experience
* To support the Regional Operations Manager with onsite training of New Starters
* To support Regional Operations Manager to ensure optimum shift fulfilment through co-ordinating rotas across multiple sites.
* To lead a team to complete training modules, aiding the understanding and knowledge of the role, such as Manual handling, Safeguarding and Fire safety
* To drive the consistency and standards of Health and Safety checks due diligence throughout the shift to ensure the high standards of the school, ground and environment are maintained
* Undertake light cleaning duties to ensure that the school’s premises are always left as found
* To unlock & lock the school whilst ensuring the security & safety of the site
* Due to the nature of our business, you may be asked at times to complete other duties and responsibilities to support the school and the team
Behaviours and Experience
Our Lead Community Host Need to be:
* Of an outgoing personality, with a positive mindset
* Organised – the ability to provide support and guidance at a multi-site level
* Have the desire to learn and develop both behaviours and competencies specific to the role for yourself and others
* Willing and able to participate in learning and development opportunities
* Passionate about making a difference within the community
* A great communicator with all staff within Vivify, the School stakeholders and Community Hirers
* Flexible – to be able to adapt to amended bookings along with covering absence
* Leading by example at all times
Our Lead Community Hosts need to behave:
* With confidence when communicating to all hirers
* With a professional and positive attitude
* With enthusiasm, energy, and a positive outlook
* With passion for their role, the Community Purpose, and the Company
* With drive and determination to succeed in the role