About the Role
We are seeking an experienced and organised Exams Officer and Awarding Organisation Coordinator to manage and coordinate all exam-related activities. This role will involve overseeing qualifications and certifications across various awarding bodies, arranging End-Point Assessments (EPA), leading External Quality Assurance (EQA) visits, and managing learner data. You will play a key role in ensuring that exam processes run smoothly and qualifications are registered, approved, and certified accurately and on time.
Key Responsibilities
1. Qualification Registrations & Approvals: Manage new qualification and site approval requests for multiple awarding organisations.
2. Claims Processing: Monitor and submit claims for a range of qualifications, ensuring timely EQA visits.
3. End-Point Assessments (EPA): Organise EPA bookings and upload mandatory documents and certificates on relevant platforms.
4. External Quality Assurance (EQA) Visits: Coordinate EQA visits, liaising with centres, quality teams, tutors, and IQAs.
5. Exam Coordination: Oversee exam activities, including functional skills, vocational qualifications, and others. Ensure exams are conducted according to regulations.
6. Data Management: Maintain accurate learner records using PICS software and coordinate with systems like OneFile.
7. Complaints Handling: Act as the complaints officer, resolving issues in line with company policies.
8. Surveys & Feedback: Collect and manage learner feedback to support continuous improvement.
Qualifications & Skills
1. Proven experience in exam coordination or working with awarding bodies.
2. Familiarity with PICS or similar learner management systems is advantageous.
3. Strong organisational skills and attention to detail.
4. Ability to work independently and as part of a team.
5. Proficiency in Microsoft Office (Word, Excel, PowerPoint).
6. Excellent communication skills, both written and verbal.
Salary: £24,000 to £27,000/year
Location: Birmingham
Contract: Permanent
Hours: Full Time
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