This is a 12 month fixed term contract commencing from October 2024.
Why LNER?
Our vision is to be the most loved, progressive and responsible way to travel for generations to come, and we're looking for the people who can deliver this, every day.
Since we took over the East Coast route, we've been changing the face of travel. Our new fleet of Azuma trains are delivering faster journey times, more space, comfort and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join. We were the first and are currently the only franchised rail operator to achieve customer numbers back to pre-pandemic levels and we are leading the charge to transform rail through digital and customer focussed innovation.
Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.
Are you on board?
What you'll be doing.
As an LNER Digital Project Manager you will be asked to take the lead on ensuring that assigned projects are delivered to time, budget and quality with benefits realised in-line with business cases.
You will be responsible for the overall delivery of projects in line with our ways of working, ensuring that stakeholders are managed effectively, key activities are identified and tracked, and budgets are controlled.
Interested? Then read on for more details about what the role involves and what you will be doing:
1. You'll be responsible for specific projects from initiation through to the end delivery taking into consideration the planning, coordination, implementation, execution, and control of the full digital project. In a nutshell you will own the full project life cycle.
2. Projects will need to be delivered ensuring consistency with company strategy, commitments, and goals.
3. You will be proactively managing dependencies, overcoming obstacles, and getting the best value against constraints.
4. You'll need to be great at working with key stakeholders as you will be delivering projects to agreed timescales, and to budget ensuring the stakeholders feel like customers who have visibility and control.
5. You'll need to be proactive with risk and issue management to minimise delays to project timescales.
6. You will need strong financial management abilities as you will be the owner of project budgets ensuring there are no over/under spends beyond the agreed tolerances.
7. You will be responsible for managing the handover to BAU, so production stability is maintained.
8. As a leader you will be building and maintaining motivated teams, making sure there is an iterative plan for them to work towards.
9. You'll support the Digital Programme Manager in planning, coordinating, and tracking the progress of projects.
10. You'll be reporting on and measuring the success of projects and work streams (both customer and business benefits, including CSAT impacts, revenue, and cost)
11. You will develop continuous improvement project schemes, inclusive of EFQM/Lean project management.
12. You'll be supporting the wider business with obtaining and maintaining a secondary competence role for the purpose of contingency planning.
You will be required to work in our York or Kings Cross office a minimum of 2 days a week.
What you'll need:
13. To have a minimum of 3 years of experience in a Project Management role
14. The ability to manage and lead a variety of stakeholders at all levels
15. To be business focused with an air of creativity
16. Have business development and negotiation experience
17. Experience in budget management and controls
18. Be able to develop complex plans managing multiple suppliers and dependencies
19. To have strong influencing and communication skills
20. To have strong collaborative skills and be a team player
21. Have a strong people leadership track record
22. Prince2 or equivalent (desirable but not essential)
23. EFQM/Lean Six Sigma (desirable but not essential)
24. To have affinity with the LNER brand values
What you'll get:
25. Free travel on LNER + 75% off other companies' tickets (for you & dependents)
26. Discounted international train tickets (after one year's service)
27. 50% discount on LNER tickets for friends & family
28. Generous pension scheme
29. Annual cycle to work schemes
30. Discount, savings and cashback scheme from top retailers
31. Health & wellbeing schemes and discounts
32. Host of training opportunities to help further your career
33. Rewards & awards to recognise when you shine