Job title: Logistics assistant Department: Logistics Responsible to: Logistics Operations Supervisor Salary: competitive Hours: 40 Staff reporting: Dispatch office team Job Purpose You will join us at a critical moment in the company’s history. As our business continues to grow and our reach widen, our customers’ experience dealing with us is more important than ever. As we consolidate our position as a leading British SME, we must match our commitment to manufacturing excellence with world-class customer service. You will be responsible for organizing and coordinating your team so that all spares and accessories and bike orders are dispatched to spec, in full and on time. You will be a principal figure in your customers’ service experience, handling enquiries and managing orders as well as improving and having input into making our current processes more efficient. The role will be varied and challenging, with a focus on continuous improvement in all areas. Main duties: Working with relevant parties, both internal (Production, Sales, Finance, etc) and external (Forwarders, inspection company, etc) to prepare and dispatch orders Supporting Procurement in getting shipping quotes and booking Provide support in completing paperwork and documentation To undertake all aspects of administration in relation to the booking and monitoring of transport To attend training and meetings as and when required To attend for stock takes as and when needed, Assist day-to-day operation Work with planning and production team to ensure key customer’s orders are scheduled on time Any other tasks required by the logistics department Job requirements: Keen attention to detail Excel (minimum level 2) and Word (basic level) preferred A good knowledge of the internet and control systems Excellent communication skill with all stakeholders Be able to work unsupervised with good time management The ability to problem solves and provide solutions ‘A can do’ attitude with a hands-on approach Must be able to prioritize assignments The ability to work under pressure Methodical Punctual & Reliable Some experience in shipping and logistics is desirable but non-essential