Is it time for you to step in to a new role? Do you want to be part of a Global Service Desk?
Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part of a global Service Desk, you will be looking after users across many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets?
Responsibilities:As an IT Service Desk Analyst, you will…
* First point of contact for all IT related issues both inbound and outbound.
* Document & log issues using internal ticketing system.
* Trouble shoot and resolve issues within service levels, and escalate when needed
* Create knowledge base articles for the wider team.
Requirements:As an IT Service Desk Analyst, you will need…
* At least 2 years’ experience within IT Support both in person and over the phone
* Experience troubleshooting within a Windows based environment
* High level of customer service and strong written and verbal communication
* Efficient time management and multitasking skills
Please note a full bacground check is required for this role, you will be SC Cleared once the background check is complete.
Benefits:As an I...