The Company:
Northern based specialist HVAC company who design, install and maintain Air Conditioning and Refrigeration systems to a wide range of customers in various sectors including Manufacturing, Process, Leisure, Healthcare, Facilities Management, Power, Aviation, Construction on Industrial, Commercial and residential sites.
The business has doubled in size over the last 2 years and has been successful in winning framework agreements with public sector and end user manufacturing clients. T/O is c£14m.
The Role:
We're seeking an experienced A/C Maintenance Contracts Manager to drive operational excellence and optimise the performance of service delivery contracts across the North and Scotland.
In this critical role, you will oversee several major key accounts and several smaller accounts, ensuring alignment with organisational objectives and continuous improvement across all service areas.
You'll act as a central and main contact point for customers and engineers. You will be responsible for the day-to-day running of the accounts, customer satisfaction, health and safety, ensuring solid communication between partiers, delivery of monthly reports and contract reviews
The contracts to be managed range in size from £5,000.00 to
£(phone number removed) per annum
You can work from the Chester or Leeds offices and / or from home as required.
Responsibilities:
Lead and oversee the Northern Service operation of the business
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