JOB TITLE: Customer Service Agent (CSA)
LOCATION: Stansted Airport
SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)
HOURS: Full Time Permanent
PAY: £26,894.00 per annum with a guaranteed pay rise in April 2025
Exciting new roles
Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.
These roles are full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training.
Please note this is a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes, and weekends, including bank holidays.
Responsibilities:
1. Assisting and guiding passengers at the check-in area
2. Baggage processing
3. Boarding of passengers onto their respective flights
4. Provision of passenger assistance, handling customer complaints and other duties as assigned
Requirements:
1. Able to provide excellent customer service to our passengers
2. Self-starter, motivated and a team player
3. Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
4. Ability to work in a fast-paced environment
As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass.
Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.
Apply today for an immediate interview and a start date to suit you!
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