More Than Just A Job
Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading!
We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care Team Leader to join and help lead our energetic, fun, and driven Customer Care team — a team we truly believe to be at the heart of everything we do.
What we are looking for
Are you adaptable, driven, and an excellent communicator? Do you have a passion for leading teams and ensuring customer satisfaction? If so, you might be the perfect fit for us! We are seeking dynamic team leaders who are knowledgeable about our products and committed to delivering exceptional customer service. Whether your background is in retail or another industry, if you're ready to elevate your career and lead a team to success, we want to hear from you.
You are
* Driven and motivated to do well individually and as a part of a team
* Ready to tackle new challenges and learn on the go
* Keen to continuously improve relationships with your colleagues and the Mindful Chef community
* A creative problem-solver with a positive attitude
* A fast-thinking leader who leads by example and doesn't mind getting involved day to day from time to time.
* Comfortable multi-tasking and using multiple platforms daily.
* Comfortable coaching on a team and individual basis whilst continuously looking for areas of improvement.
* All hands on deck mentality - happy to jump into the lines or inbox when it gets a little busy!
You will
Lead: Connect, engage and get the best out of your team to ensure they deliver world-class customer care via phone, email, and chat.
Problem-Solve: We work closely with internal and external stakeholders to resolve issues and find innovative solutions.
Meet Goals: Help us maintain a customer satisfaction score of 95% and a Trustpilot score of 4.4 – because we aim to stay the UK’s no.1 recipe box doing this by hitting personal and team goals!
Working Hours
Schedule: Saturday, Sunday, Monday, Tuesday, Wednesday 9am-6pm (1 hour lunch-break)
There will be two days in the office (Tuesday and Wednesday - we believe in building in-person connections), on which we have our weekly all-hands meeting (most of your colleagues are in), and three days optionally working from home.
Location: Redditch, working from home with some trips to our London HQ.
Your profile
Why us?
Impact: Through our partnership with One Feeds Two, we’ve donated over 19 million meals to schoolchildren in poverty—that's a whole lot of food!
Recognition: We’ve won numerous awards and are backed by the world’s largest food and beverage company.
Benefits: Enjoy 38 days of holiday, flexible working, 6 months of maternity pay, a personal learning budget, 50% off all Mindful Chef products, a shiny MacBook, MC-branded swag, free food (breakfast, lunch and snacks), gym in the office and private health insurance through Vitality.
Wellbeing: Access to Mental Health First Aiders and a focus on your overall well-being as well as team-driven well-being activities such as move-athons, lunch and learns etc.
Continuous Support: A personalised 1-1 leadership training approach recognising that one rule doesn't fit all. We believe in training you as a specialist first, so you truly understand the people you lead and the work they do.
Modern Tech: We’re a Google and Slack business using Dixa to communicate with our customers and a custom-built platform to deal with them.
Rewards: A 10% bonus is paid monthly, subject to your team’s performance.
Are you ready to help lead a fun, energetic team that values your success? Apply now, and let’s create something amazing together!
The process
We want to be completely upfront and honest. There will be a three-stage interview process so you know we're the right fit for you and we know you're the right fit for us. The first stage will be with our people team, and the second stage will be with two colleagues from the Customer Care team. If successful, a final third stage would be an informal chat with our Customer Care Lead.
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