Account Manager - Outbound Telesales
Account Manager - Outbound Telesales
Location: Hamilton Technology Park, Blantyre, G72 0HT / Hybrid Working
Salary: from £37,152
Closing Date: 28th March
Interviews anticipated: early April
This role sits in the Energy Sales Team within our Customer Business. You will be the principal point of contact between ScottishPower and nominated outsourced call centres ensuring sales, quality and compliance targets are met. In addition, you’ll identify and recruit new outsourced call centres as required to meet overall channel sales targets and act as the principal point of contact for all marketing sales activity in relation to nominated outsourced call centres.
What you’ll be doing:
* Responsible for ensuring that nominated outsourced call centres have a proper contractual relationship with ScottishPower and that they are in adherence to the agreed SLAs and industry regulations/licence requirements.
* Work with Insight Telesales Data Manager to ensure that nominated outsourced call centres have an ample flow of data to support their activities.
* Analyse daily performance reports for all activity (sales, quality & compliance), to report on this activity and to pull together recovery plans should they be necessary to ensure set targets are met.
* Arrange and lead weekly, monthly, and quarterly operations meetings with all nominated outsourced call centres.
* Develop the scripting to be used by outsourced call centres to maximise the effectiveness of the campaign and to ensure all regulatory requirements are met.
* Be the principal point of contact between ScottishPower and nominated outsourced call centres ensuring sales, quality and compliance targets are met.
* Successfully identify, recruit, develop and account manage outsourced call centres from operational set up through to ongoing delivery.
* Review, refresh and deliver training material for outsourced call centres regularly.
* Listen to significant call sample from nominated outsourced call centre every week.
* Liaise with the Compliance Team regarding all areas of compliance including complaints received in relation to all sales activities undertaken.
* Be pro-active in ensuring that nominated outsourced call centres are operating at maximum advantage.
What you’ll bring:
* Sales experience with a proven ability to drive sales volumes whilst maintaining high quality levels.
* Proven ability to lead and manage individuals and teams.
* Account management and contract negotiation experience.
* Problem solving ability.
* Results focused.
* Strong analytical and planning skills.
* A flexible attitude to working hours to cope with travel, peak workloads and customer/staff requirements.
* A flexible attitude to personal development.
You will need to demonstrate as minimum:
* Strong Account Management experience - outbound telesales.
* Sales/Marketing experience.
* Excellent communication/influencing skills both verbal and written.
* Telesales experience.
* Experience of stakeholder management.
* Computer literacy in Word, Excel and PowerPoint.
Please note some travel will be required as part of this role.
What’s in it for you:
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits, including:
* 36 days annual leave.
* Holiday Purchase.
* Share Schemes.
* Payroll Giving and Charity Matched Funding.
* Technology Vouchers.
* Electric Vehicle Schemes.
* Cycle to Work scheme and Public Transport Season Ticket Loans.
* Healthcare benefit options.
* Life Assurance (4x salary).
* Access to Savesmart financial wellbeing support.
* Plus shopping, leisure, restaurant and gym discounts.
Why ScottishPower:
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy.
Inclusion, diversity, and a social purpose are at the heart of everything we do.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent.
IMPORTANT:
Advert will close at 23:59 GMT the day before the Job Posting End Date.
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