Job summary Following a structure review, an opportunity has arisen for a new Practice Manager to join our well established Practice. The post is offered at 28 hours per week, to be worked over 4 days including Mondays and Fridays. We may be flexible with the hours, as getting the right candidate is most important, as we look to establish the new structure. As Practice Manager you will be accountable to the seven GP Partners. You will work closely with the partners ensuring that we meet our contractual responsibilities and looking ahead at how we can continue to deliver a successful Partner led Practice. The successful candidate will have overall responsibility managing the team and day-to-day operations of the Practice. You will maintain the smooth, efficient running of the surgery, serving a patient population of 10,300. You will be supported by an Operations Manager responsible for many of the day to day processes we deliver and a Business Manager who's main focus is making sure that the surgery is financially stable. This role will predominantly revolve around our people, both staff and patients, helping to ensure that staff are supported in what they do and patients continue to receive a good level of service of care. Therefore, you must have previous Practice Manager experience with excellent communication and organisation skills. Experience managing staff with a good HR background and experience of dealing with the public is essential. Main duties of the job You will work closely with the Partners developing and maintaining an efficient and effective GP Practice. Responsibilities include but not restricted to general management and leadership, managing the day to day operations of the Practice, compliance of contractual requirements and CQC, staff development, HR, systems development and ensuring compliance with GMS contract whilst ensuring quality patient services is delivered at all times. About us Pavilion Surgery is a long established, friendly Practice located in the city centre of Brighton with a patient list size of 10,300. We have 7 partners, 2 salaried GPs, 3 Practice Nurses, 1 HCA. Our recent restructure has also created an Operations Manager to oversee the day to day running of the Practice, a Business Manager, 2 secretaries and admin/reception team. Our last CQC rating was good. We are also part of East & Central Brighton PCN and within the network we have access to various additional roles: Clinical pharmacists, Social Prescribers, Mental health team and Occ therapists. Date posted 20 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2629-25-0000 Job locations 2-3 Old Steine Brighton BN1 1EJ Job description Job responsibilities Job Responsibilities Management and Planning Act as the primary point of contact for ICB, NHSE, PCSE, community services, suppliers and other external stakeholders Contribute to the practice development by staying informed on current primary care affairs and identifying opportunities and threats. Ability to lead, motivate and develop staff. Lead for recruiting and appointing of clinical and administrative staff, ensuring job descriptions and adverts are advertised in a timely manner. Lead and effectively manage all complaints, zero tolerance and unacceptable behaviour in line with current legislation and guidance. Lead and effectively manage significant events Ensure compliance with IT security and Information Governance including DSPT toolkit, eDEC, KO41b General Practice Written Complaints data collection etc Engage with patients and maintain the effective running of the Practice Patient Participation Group. Support the Business Manager with facilitating Practice meetings and maintain up to date action plans. Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. Ensure QOF targets are met Ensuring the organisation maintains compliance with its NHS contractual obligations Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice Risk assessments Human Resources Developing, implementing and embedding an effective staff appraisal process Good knowledge and experience in HR, ensure compliance with employment law and holiday management Record, monitor and manage sickness absence/annual leave for staff. Responsible for staff recruitment, retention and skill development. Facilitate and evaluate staff training and maintain data of compliance Health and Safety Responsible for H&S risk assessments Ensure Practice is compliant to meet its legal duties and adhere to risk management and safety policies. Information Management and Technology Publishing communications for internal and external use Ensure compliance with information governance standards and annual staff IG training. Maintaining the Practice and NHS Choices websites. Managing and lead Practice IT implementation systems, delegating to administration staff as required. Job description Job responsibilities Job Responsibilities Management and Planning Act as the primary point of contact for ICB, NHSE, PCSE, community services, suppliers and other external stakeholders Contribute to the practice development by staying informed on current primary care affairs and identifying opportunities and threats. Ability to lead, motivate and develop staff. Lead for recruiting and appointing of clinical and administrative staff, ensuring job descriptions and adverts are advertised in a timely manner. Lead and effectively manage all complaints, zero tolerance and unacceptable behaviour in line with current legislation and guidance. Lead and effectively manage significant events Ensure compliance with IT security and Information Governance including DSPT toolkit, eDEC, KO41b General Practice Written Complaints data collection etc Engage with patients and maintain the effective running of the Practice Patient Participation Group. Support the Business Manager with facilitating Practice meetings and maintain up to date action plans. Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working. Ensure QOF targets are met Ensuring the organisation maintains compliance with its NHS contractual obligations Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice Risk assessments Human Resources Developing, implementing and embedding an effective staff appraisal process Good knowledge and experience in HR, ensure compliance with employment law and holiday management Record, monitor and manage sickness absence/annual leave for staff. Responsible for staff recruitment, retention and skill development. Facilitate and evaluate staff training and maintain data of compliance Health and Safety Responsible for H&S risk assessments Ensure Practice is compliant to meet its legal duties and adhere to risk management and safety policies. Information Management and Technology Publishing communications for internal and external use Ensure compliance with information governance standards and annual staff IG training. Maintaining the Practice and NHS Choices websites. Managing and lead Practice IT implementation systems, delegating to administration staff as required. Person Specification Qualifications Essential Good standard of education - proficiency with English and Maths. Relevant experience gained in a surgery background or within the NHS. Experience of HR functions. Experience of managing/working in teams - able to promote teamwork and employee satisfaction. Working on own initiative. Desirable Experience of working in Primary Care. Experience of working in General Practice. Working knowledge competency in IT clinical infrastructure. Person Specification Qualifications Essential Good standard of education - proficiency with English and Maths. Relevant experience gained in a surgery background or within the NHS. Experience of HR functions. Experience of managing/working in teams - able to promote teamwork and employee satisfaction. Working on own initiative. Desirable Experience of working in Primary Care. Experience of working in General Practice. Working knowledge competency in IT clinical infrastructure. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Pavilion Surgery Address 2-3 Old Steine Brighton BN1 1EJ Employer's website https://www.pavilionsurgery.co.uk/ (Opens in a new tab)