We are looking for a proactive and experienced HR Shared Service Manager / People Support Operations Manager to lead a team of People Support Specialists, ensuring the delivery of effective HR services across Mitie and through our outsourced provider. The role involves partnering with the business to drive projects, enhance service levels, and maintain accountability for outsourced performance against set SLAs. A strategic relationship with our outsourcing partner is critical, requiring regular communication to ensure they are aligned with Mitie's evolving needs.
Lead a team of People Support Specialists to ensure that HR services provided both by Mitie and the outsourced team are fit for purpose and delivered to meet business requirements. Partner with the business to drive projects and service enhancements whilst championing engagement with the HR Service. Hold the outsourced provider to account for delivery against defined SLAs.
Build a strong strategic partnership with the outsourced provider ensuring that they are kept abreast of all changes within the organisation to allow for successful service delivery.
This role may include occasional travel to India.
About You
Comprehensive understanding of UK Employment Legislation, with the ability to ensure all HR activities meet legal standards.
Background in HR Shared Services with strong knowledge of multiple HR disciplines and experience leading diverse teams ( essential ).
Strong stakeholder management skills, ideally with experience managing legal advisory relationships, to drive effective service delivery.
Proven ability to manage and improve customer service standards, with the confidence to challenge and provide constructive feedback when necessary.
Highly organised with the capability to work to tight deadlines, balancing varying and sometimes conflicting priorities.
CIPD Advanced Level Diploma (Level 7) or equivalent qualification preferred, with a commitment to ongoing professional development.
If you are an HR professional with a passion for service improvement, a strong grasp of employment legislation, and a track record of leading high-performing teams, we invite you to apply.