Children's Therapy Administrative Assistant
Job details
Pay
£23,615 a year
Job type
Permanent
Location
Pontefract WF7 5EZ
Full job description
To have a working knowledge of the Children's Therapy Services provided by Mid Yorkshire Hospital Trust and understand the systems and processes involved in service provision. You will have key responsibility for undertaking admin duties to support and ensure the smooth running of the team. You should know the professional and personal scope of your own practice and have the ability to work within Trust policies, procedures, and departmental standards. Understanding of Trust structures is required.
You will be able to organize your own workload, taking into account the priority needs of the service, and be proficient in using office machinery e.g. computer, photocopier.
Your responsibilities include:
1. Providing efficient customer service, undertaking clerical and reception duties as required within the department.
2. Promoting effective customer-focused communication with patients and service users.
3. Managing patient appointments via telephone, face-to-face contact, by letter, or via email.
4. Ensuring accurate and timely storing/scanning of records, e.g. referral letters.
5. Completing relevant standardized electronic forms and other official documents.
6. Assisting with managing multi-disciplinary referrals, assessment waiting lists, and reporting to the MDA coordinator.
7. Upholding the Trust's values and beliefs to maintain a professional approach at all times.
8. Respecting the equality and diversity of all people you come into contact with during the course of your working day.
Please see the document attached with full details of the Job Description and Person Specification.
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