Events at Whipsnade Zoo provide ZSL with the best opportunity to engage with our audiences, both new and existing, members, fellows and donors. They are a fundamental part of communicating ZSL’s mission and in reaching commercial targets. The Events Team’s primary objective is to deliver a diverse annual calendar of events including family events during school holidays, membership engagement and commercial events. The Christmas EA will help deliver a magical Santa experience to all visitors and assist with build and derig of the event. Key responsibilities: Assist with the delivery of our Christmas events, which reflect and support the objectives and long term strategy of ZSL in building our relationships with all our supporters and to the wider public. To assist the Events team in the set-up, running and de-rig of events on site To help manage visitors and assist with direction and participation in activities on event days. Be responsible for recording visitor data where required To ensure the safety of our visitors and the event is kept to the highest standards always To ensure event materials are kept well stocked throughout event days Be a point of contact for queries from contractors including caterers and performers Manage visitors’ queries and complaints Brief the teams of volunteers as required Liaise with external suppliers/stakeholders as well as with colleagues across ZSL and the public About You This role is subject to standard pre-employment checks, including the candidate's right to work in the UK. The ideal candidate will possess excellent communication skills Be confident in dealing with the general public Strong diplomacy and a good sense of humour are an advantage Flexible to adapt to a constantly changing environment and know when to escalate a situation to higher management Ability to multi-task This post will require extensive outside working with direct exposure to the weather and animals. This post is zoo based This post requires frequent work during weekends and occasional early mornings/evenings/bank holidays Strong commitment to creating a culture that lives ZSL values and commitment to safeguarding, equality and diversity (collaborative, inspiring, inclusive, innovative, impactful and ethical) To comply with and promote Health and Safety policies and procedure We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. About Us We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. What do we offer? At ZSL, we are proud of our approach to employee benefits. Our benefits include: Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct Pension scheme - we offer a generous pension scheme with up to 12% contributory pension Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you Holidays – 25 days annual leave allowance, plus UK bank holidays Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops Family friendly policies – we offer enhanced maternity, paternity, and adoption packages NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.