2nd/3rd Line Support Engineer
Swindon
Up to £37,000 + 33 Days Holiday + Healthcare Cash Plan + Retail Discounts + EAP + Life Insurance + Package
Excellent opportunity for a 2nd/3rd Line Support Engineer with strong experience in Servers and Networking to join a well-established business offering a technically fascinating position, a great package, and a very collaborative and welcoming team environment!
This company has over 100 years of history and is excited for the future! Having diversified the business to ensure long-term growth and stability, they are in a fantastic position to further grow and dominate their sectors.
In this role, you will provide support to the company's customers via calls and emails. You'll work with non-technical users to help understand issues and resolve them, often through coaching end users through fixes. You'll predominantly provide support across a Windows-based tech stack. You'll work on a shift pattern of one week on each of the following: 7:30am-3:30pm, 8:30am-5pm, and 9:30am-6pm. This is a fully on-site position with no home working.
The ideal candidate will be a well-rounded 2nd/3rd Line Support Engineer with good knowledge of Servers, Networking, and Configuration. Candidates must be confident with server build and configuration. A full driver's license and own vehicle are required, as well as being within a commutable distance of Swindon.
This is a fantastic opportunity to join an established business offering a collaborative and welcoming team environment, a technically fascinating workload, and a great package!
The Role:
1. 2nd/3rd Line Support
2. On-phone and email-based support
3. Working with a ticketing system
4. Shifts: 7:30am-3:30pm, 8:30am-5pm, and 9:30am-6pm (one week on each)
5. 100% site-based
The Person:
1. 2nd/3rd Line Support Engineer
2. Windows 10 and 11, Intune, Defender, and O365 Experience
3. Veeam experience
4. Server Infrastructure experience
5. Based within a commutable radius of Swindon
Reference Number: BBBH242263
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
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