Job summary The post holder will work as part of the CAMHS community and urgent care teams providing comprehensive secretarial/reception services including telephone duties, typing, filing, dealing with incoming and outgoing mail, arranging appointments, ordering of goods, petty cash, and generally assisting in the co-ordination of the smooth running of the teams as a whole. The role is based in Foundation House, supporting three CAMHS teams based predominantly in the building throughout the week and is one position in a team of 4 secretaries. The hours are 9am-5pm on 4 days per week with a need to work Thursday and Friday. Day off to be agreed with the appointed candidate. Main duties of the job To collate and distribute incoming and outgoing communication into the team via post and email on a daily basis. To organise and maintain a room booking system for meetings and appointments for various professional team members. To assist in ensuring relevant files, papers, refreshments, etc are available for meetings. To take initiative where necessary, prioritising the workload to ensure deadlines are met. To assist with entering data, using the Trust's computer network, regarding appointments, day treatment sessions, admissions, discharges, etc. To provide the first line contact for calls coming in to the team, taking appropriate information prior to the involvement of a clinical staff member. Maintenance of administrative files and records of referrals, attendances and discharges. Maintenance of client files - ensuring confidentiality. If required, provide assistance, in the management and storage of patient records. About us At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer: Flexible working options to help you balance work and life NHS pension scheme for long-term financial security Generous annual leave allowance to recharge and relax A strong focus on career development to help you grow and achieve your potential Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work. We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds. Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy. Date posted 07 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Pro rata Contract Permanent Working pattern Part-time Reference number 184-OL-GR-1834 Job locations Foundation House Wellsprings Road Taunton Somerset TA2 7PQ Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities. Job description Job responsibilities Please see attached Job Description & Person Specification for further details of duties and responsibilities. Person Specification Qualifications Essential NVQ 2 or 3 in Business Administration OR equivalent typing qualification OR experience in a similar role Experience Essential Previous administrative experience. Experience of setting up and maintaining office systems and procedures that support smooth running of the department. Desirable Experience of contact with users of mental health services. Experience of working in children and Young People's Services. Additional Criteria Essential Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic. Listens to others' views respecting and valuing individual patient needs. Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members. Person Specification Qualifications Essential NVQ 2 or 3 in Business Administration OR equivalent typing qualification OR experience in a similar role Experience Essential Previous administrative experience. Experience of setting up and maintaining office systems and procedures that support smooth running of the department. Desirable Experience of contact with users of mental health services. Experience of working in children and Young People's Services. Additional Criteria Essential Compassionate - Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic. Listens to others' views respecting and valuing individual patient needs. Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Somerset NHS Foundation Trust Address Foundation House Wellsprings Road Taunton Somerset TA2 7PQ Employer's website https://www.somersetft.nhs.uk/ (Opens in a new tab)