Customer Services Assistant 6 Month Temporary contract Location: Aylesbury Job Type: Full-time Reporting to: Customer Services Manager Join our team as a Customer Services Assistant in our Contact Centre based in Aylesbury. This role is ideal for someone with a passion for delivering high-quality customer service and a good understanding of Contact Centre operations. Day-to-day of the role: Deliver high-quality customer service by telephone, ensuring a responsive and supportive experience for all callers. Answer calls promptly and manage them in accordance with established procedures, ensuring that productivity and quality targets are met. Listen attentively to understand and meet customer needs effectively. Perform ad hoc tasks as required within the Contact Centre environment. Comply with the FCA’s conduct rules and the PRA’s standards, ensuring all regulatory requirements are met. Notify regulators of matters that are reasonably expected to be notified. Required Skills & Qualifications: Excellent oral communication skills and telephone manner. Strong listening skills and the ability to focus on customer needs. Ability to work effectively as part of a team. Basic numerical skills. A good understanding of Contact Centre processes and systems. Familiarity with relevant regulatory standards is preferable but not mandatory. Benefits: Competitive salary and benefits package. Opportunities for professional development and training. Supportive team environment focused on performance and quality.