Lighthouse Hotel Management are currently looking for a Reservations Manager to join our team of at The Halyard Rope Walks, and Holiday Inn Express Central, Liverpool. Our Reservations Team are appointed to respond to all room reservation requests with the aim of converting each request into a confirmed booking using the selling strategy set by the hotel. The Reservations Manager is responsible for managing the reservations process and operation in the property, by coaching and motivating the team to deliver quality guest service and meet financial targets for the property. This role offers a schedule of 40 hours spread over 5 working days and plays an integral part in maximising the hotels’ profitability. Duties and Responsibilities To manage the day-to-day operation of the Reservations department – ensuring that all systems and procedures identified in the reservations audit are completed. To ensure that the department provides a high level of customer service and meets the brand standard for all reservations. To display a proactive and innovative approach to skills development and standards enhancement with your team. Ensure that communication procedures are effective and efficient on a day-to-day basis enabling the operation to plan and deliver all customer service requirements. To actively develop the teams awareness of revenue capture, packages and accounting in order to enhance revenues and protect customer service. To possess a strong knowledge of the products and ensure that the team shares this understanding, so that a flexible and informed selling approaches can be offered. To target the team on all up selling opportunities, utilising incentives as appropriate To carry out Duty Management functions when required. Ensuring recruitment, training, development and staffing levels are as required, whilst demonstrating a management style that is both ‘hands on’ and strategic. To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible. To develop interactive customer relations and to be aware of any possible future requirements. To relay such information and ideas to the General Manager for the enhancement of customer expectation. To support with initiative and commitment the overall objectives of the business in terms of revenues, costs and teamwork – whilst developing your personal competency levels. People Fully accountable for team members within the unit in terms of recruitment, performance management, reviews, L&D. Act as a role model in terms of values, professional ethics, and conduct. Identify training needs within the team and deliver or source appropriate training. Communicate throughout the team to ensure all members are aware of current developments within the company. Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skills development. Where you will be working Nestled in the vibrant Ropewalks area of Liverpool, The Halyard is a standout destination with 133 exquisite rooms. Positioned as IHG's Luxury Lifestyle, Vignette Brand, it boasts a smart restaurant and bar. Our unique layout places the gym, meeting room, and suites on the top floor, offering breathtaking views of the dynamic city from private balconies. Managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group. What’s in it for you? Competitive salary and opportunities for career growth within Lighthouse Hotel management family. Enhanced benefits for all employees – including 24/7 access to an online GP Extensive training and development programs to enhance your skills and knowledge. Employee / Friend & Family discounts on hotel stays and dining. Vibrant and inclusive work environment with a diverse team. Employee recognition programs to celebrate your achievements. Uniform & Meals on duty provided Death in service benefit for contracted employees Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.