Job Title: Residence Assistant Customer Service Location: W1W London Contract Type: 3 Months Temp ongoing Weekly Hours: 36 Hybrid Arrangements Working Hours: 9-5 Salary: £17.30Job Title: Residence Assistant Customer Service Location: W1W London Contract Type: 3 Months Temp ongoing Weekly Hours: 36 Hybrid Arrangements Working Hours: 9-5 Salary: £17.30 About the Role: As a Residence Assistant within our Commercial Operations team, you&x2019;ll be at the forefront of delivering top-notch service to our residents. You&x2019;ll be the go-to person for any inquiries, administrative tasks, and tenancy issues, ensuring that our housing operations run smoothly and in line with health, safety, and compliance standards. Your work will play a key role in creating a safe, welcoming, and supportive environment for all residents. What You'll Be Doing: Be the first point of contact for residents, providing guidance and resolving low-level tenancy issues with professionalism and care. Support the management team with administrative tasks, ensuring records are up-to-date and that daily operations are seamless. Coordinate maintenance appointments, ensuring that feedback is gathered to help improve our services continuously. Maintain a welcoming atmosphere by managing access control, greeting visitors, and keeping the reception area clean and secure. Stay compliant with all Notting Hill Genesis policies, including health & safety, financial regulations, and sector-specific procedures. What We&x2019;re Looking For: Customer service pro: You've thrived in a customer service role, ideally in housing or a similar sector, and know how to balance tasks and priorities. Organisational whiz: Your ability to manage records, reports, and communication ensures nothing slips through the cracks. Great communicator: Whether it's written or verbal, your communication skills help you engage effectively with residents and stakeholders. Knowledge of housing compliance: It&x2019;s a bonus if you understand the housing sector&x2019;s legislative framework, helping you tackle compliance and regulatory issues confidently. IT savvy: Comfortable with Microsoft Office and other systems to keep things running efficiently. A caring, dependable team player: You embody our core values of being compassionate, progressive, inclusive, dependable, and empowered. Perks of the Role: Hybrid working options Opportunity to contribute directly to resident satisfaction Be part of a forward-thinking, values-driven team