Statewide Adoption Network Technical Specialist (#5103)
Recruitment began on December 9, 2024 and the job listing expires on December 23, 2024.
Location: Camp Hill, PA
The Center for Schools and Communities (CSC), a statewide education, training, and technical assistance organization, is seeking a qualified candidate for a full-time position as a Statewide Adoption Network Technical Specialist. The anticipated start date is January 16, 2025.
This full-time position follows a regular Monday through Friday (37.5 hours per week) work schedule. Although the position offers the opportunity to telework from home, occasional in-person attendance at the Center for Schools and Communities Office, located in Camp Hill, PA, and in-person visits to clients, meetings, and trainings in Pennsylvania will be required. Transportation to onsite requirements is the employee’s responsibility. Certain requirements based upon CSIU telework policy and administrative regulations must be met. The CSIU has the right to cancel or suspend the employee's teleworking privileges at any time, for any or no reason, due to the requirement of the CSIU and client needs.
Responsibilities:
1. Provide information and referral assistance to callers of the Statewide Adoption and Permanency Network helpline, including information concerning adoption, foster care, post permanency services, and other permanency issues.
2. Assist callers in crisis.
3. Provide technical assistance calls to clients for services, information, and referral to callers of the AdoptUSKids website.
4. Complete projects, surveys, partnership outreach, and other duties relating to resource families as assigned by the Office of Children, Youth and Families and/or the Prime Contractor for the Statewide Adoption and Permanency Network (SWAN).
Wage: $20.54 – $22.67 per hour, dependent on qualifications. This is a non-exempt position working a 260-day per year, 12-month work schedule. Excellent benefits including medical, dental, vision insurance; retirement options including Pennsylvania Public School Employees Retirement System (PSERS) and life insurance options.
Education and Experience Required:
* Minimum requirement is a Bachelor’s degree in social sciences or a related field and three (3) years of relevant social services or helpline paid work experience; or an Associate’s degree and a minimum of six (6) years of relevant paid work experience.
* Knowledge of Pennsylvania Child Welfare and Mental Health Systems.
* Bilingual abilities in both English and Spanish language preferred.
* Excellent organizational and time management skills to prioritize tasks based on project deadlines.
* Proficient in the use of Microsoft Office Suite and database software, Outlook, data entry, email, Google Drive, and the ability to extract data to generate reports.
* Adept at using virtual meeting platforms such as Skype, Zoom, and Microsoft Teams.
* Excellent data entry skills with minimal errors.
* Ability to follow established workflows and templates required by contract matrix.
* Ability to be flexible as policies and protocols change to best meet the needs of clients.
* Ability to deal professionally with sensitive issues, maintaining confidentiality regarding education programs, students, and parents at all times, adhering to all applicable privacy requirements to protect child, student, and staff data.
* Ability to work independently or contribute as part of a larger team, including excellent interpersonal skills with the ability to develop and maintain positive relationships and communications with colleagues and clients both internal and external.
* Excellent communication, active listening, and telephone skills with high-level confidentiality skill and understanding of sensitive, personal, emotional, and confidential family information involving complex and diverse situations.
* Must have the ability to communicate and work effectively with clients, colleagues, co-workers, community agency personnel, and students/trainees.
* Requires the ability to develop and maintain positive and collaborative relationships using tact and diplomacy and to remain calm in unpredictable situations.
* Ability to maintain a professional demeanor when dealing with difficult subject matter.
* Skills to organize information in a succinct, user-friendly manner.
* Ability to independently make decisions based on information given by clients in a timely and professional manner.
Please view the job description or apply online at www.csiu.org/jobs. In addition to completing the online application, interested applicants must upload a current cover letter, resume, and college transcripts conferring degree(s). Apply by December 22, 2024. EOE.
The CSC, located in Camp Hill, PA, is a division of the Central Susquehanna Intermediate Unit (CSIU) and participates in the PA School Employees Retirement System (PSERS). For additional information about CSC, please visit http://www.center-school.org.
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