Employer: Oxford University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Horton General Hospital
Town: Banbury
Salary: £24,071 - £25,674 Per Annum pro rata
Salary period: Yearly
Closing: 04/11/2024 23:59
Interview date: 11/11/2024
Maternity Ultrasound Appointments Clerk
NHS AfC: Band 3
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals: John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre, and Horton General Hospital.
Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence, focusing on our values of compassion, respect, learning, delivery, improvement, and excellence.
Job overview
Are you looking for a career where you can really make a difference and learn valuable new skills? Our booking staff are the first point of contact for patients needing maternity ultrasound appointments. They help to ensure the patients’ experience is what we would expect for our own family and friends.
This role offers variety and the opportunity to learn a wide range of skills that will equip you well as your career progresses. We expect candidates to be motivated, hardworking, and compassionate with a positive and professional approach to providing excellent customer service.
Main duties of the job
The role will provide administrative support to the Ultra Sonographers, Consultant Obstetricians, and Midwives, working in collaboration to ensure all patients under their care receive an empathetic and professional service.
* Duties include diary administration, booking ultrasound appointments, correspondence support, and other administrative duties as required.
* Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items, escalating appropriately.
* Support patients by booking relevant ultrasound investigations in line with maternity pathways.
* Monitor urgent investigation requests to ensure they are processed appropriately.
* Work closely with all staff in the service to ensure compliance with referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
* Maintain an accurate, current filing system, ensuring relevant information is recorded updating patient details using hospital computer systems - BadgerNet, Millennium EPR, Radiology CRIS, IOV.
* Ensure patients that have not attended or cancelled their appointments are highlighted and follow up in a timely manner.
* Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.
* Act upon queries from referring consultants, midwives, and patients.
Person specification
* Good educational background GCSE / NVQ
* Computer literate to include experience of Microsoft applications
* Experience of diary management / booking electronic appointments
* Hospital computer system experience - EPR/CRIS/BadgerNet
* Experience of working within the NHS
* Familiar with NHS performance targets
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues, and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks.
No unsolicited recruitment agency telephone calls or emails.
#J-18808-Ljbffr