Description You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? American Express, the world's most respected service brand, has outstanding opportunities for project analysts working within the Credit Strategy & Transformation organization. You will be an integral part of our Global Servicing Group where we support customer interactions across many different channels (online, chat, social media, phone, etc.). The role includes application of thought leadership & innovation to identify process improvement opportunities. The team acts as an internal business consultant to support our operations partners with improvements, optimization, and strategy. Responsibilities include, but are not limited to: - Participate in the development of project plans and timelines, serving as a liaison across multiple work streams - Review project schedules, ensure tasks are effectively completed and finish on time - Collaborate with team members and stakeholders to gather project objectives and requirements - Review and evaluate project deliverables to ensure they meet project requirements, regulatory standards and desired results - Monitor project deliverables and resource allocation - Track project progress and update project documentation - Identify and document risks and issues that may affect project success, and propose mitigation strategies - Conduct project status meetings and provide updates to project stakeholder - Conduct data analysis and create reports to facilitate risk assessments, identify potential issues and help program leadership to make informed decision - Collaborate with project team members to identify areas of process improvement and make recommendations for change - Develop and maintain strong relationships with business partners to collaborate on project strategy and execution - Collaborate to document cost-benefit analysis, customer journeys and process mapping - Collaborate with partners to define key performance metrics and monitor for project efficiency and effectiveness Minimum Qualifications: - Demonstrated experience in project management principles: project governance, planning, issues management, execution and enablement - Demonstrated experience with data driven recommendations, impact assessments and outlining business cases - Strong organizational skills with ability to navigate different situation with strategic thought process - Effective communication inclusive of active listening, and presenting information clearly and concisely to leadership and peers (verbally and in writing) - Demonstrated experience to independently drive projects and initiatives to completion - Excellent collaborative and negotiation skills - Ability to challenge upwards, lead and/or influence teams without direct authority - Enthusiastic and creative individual committed to delivering results within strict time frames - Expert in MS Excel, PowerPoint, and Word Preferred Qualifications - Demonstrated experience in project management, process improvement or consulting roles (preferred) - Demonstrated experience in issues management and capability deliverables (preferred) - Experience in financial services, call centers, or Credit functions (preferred) - Business or Engineering Bachelor's or advanced degree is required Qualifications We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: - Competitive base salaries - Bonus incentives - Support for financial-well-being and retirement - Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) - Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need - Generous paid parental leave policies (depending on your location) - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job: Project Primary Location: United Kingdom-East Sussex-Brighton Schedule Full-time Req ID: 24023768